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“I Can Hear Water , Did Someone Leave the Tap Running ???” 4 of 5 stars
Review of Quality Hotel & Suites At the Falls

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Quality Hotel & Suites At the Falls
3.0 of 5 Hotel   |   240 First Street, Niagara Falls, NY 14303   |  
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Ranked #22 of 48 hotels in Niagara Falls
GreenLeadersSilver level
Sydney Australia
Top Contributor
431 reviews 431 reviews
70 hotel reviews
Reviews in 175 cities Reviews in 175 cities
233 helpful votes 233 helpful votes
“I Can Hear Water , Did Someone Leave the Tap Running ???”
4 of 5 stars Reviewed January 7, 2013

This place gets Number 1 just for the location ! It's an easy five minute stroll to the Falls , the Casino or the surrounding Bars and Restaurants ! But you are there for the Falls , Right ??
We arrived late afternoon and wandered around for over an hour , then went back after Dinner for the Lights , then again in the morning for a last look ! Now that is what I call location !! Pretty reasonable at $80 a double with breakfast an extra $20 , no Guest Computer if you didn't have your own laptop , but the location is everything. OK , it's an older hotel but more then comfortable and the rooms are fine !The desk clerk put us onto some good spots and we had a great time at the Falls !

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher M, General Manager at Quality Hotel & Suites At the Falls, responded to this review, January 20, 2013
Skeney57,
Thank you for sharing your experience at our hotel. We are in the center of Downtown! We are glad to hear you enjoyed your stay, and hope if you return to Niagara Falls USA in the future, you'll stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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246 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Manila, Philippines
Top Contributor
63 reviews 63 reviews
63 hotel reviews
Reviews in 55 cities Reviews in 55 cities
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed January 2, 2013

The number one thing this place has is its location. It is within 5 minutes walking distance from niagara falls so it is very easy to go to the falls anytime. Although when we went at night I would have preferred the canadian side because the view I think may have been better there. Especially with the fireworks at night. We should have gotten a visa. In any case the canadian side is just across the bridge so this hotel is still close enough. The casino is nearby also. The staff are very friendly and warm. There is free coffee near the reception with regular and decaf which is perfect in the snowy winter. The rooms are old. The lock at the bathroom was broken. Everything else is average.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Amherst, New York
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 1, 2013

Booked the Quality Hotel for New Years Eve. The room was average, but the location was perfect. Valet parked upon arrival and walked everywhere (casino, Hard Rock, etc.)! We even walked over the Rainbow Bridge to Canada (faster than driving). Received a call from Sue (activities mgr?) the day before arrival to invite us to the New Years Gala at a reduced rate ($25/pp), which included dinner, drinks and music. We were expecting an average dinner, but were pleasantly surprised by the high quality of the food. 4 oz filet, that was cooked to perfection, with fried coconut shrimp. We were very pleased and Sue made us feel welcome throughout our stay. Will look forward to next year!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
118 reviews 118 reviews
17 hotel reviews
Reviews in 37 cities Reviews in 37 cities
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed December 14, 2012

One of the elevators wasn't working, parking lot full - had valet parking but that was not shared until I asked where I should part, could hear a mechanical / heating noise all night, toilet seat was permanently stained, was not given a receipt when leaving (forgot to ask) which caused me problems when entering back in Canada. Was here for a hockey tournament and would never stay here again. Beds were comfortable and front desk was friendly.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Top Contributor
65 reviews 65 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed December 11, 2012

Disappointed to learn how much the prices were hiked because of a tournament booking. Beds were comfortable but the bathroom was small and somewhat run down. No breakfast included and no coffee/tea in the room (it's in the lobby). The elevator smelled of diesel fuel and the smoke from the "smoker's lounge" right in front of the elevators didn't help the air quality. Our group paid for an extra room to use as a hospitality suite and we were disappointed to see it had been cleaned out earlier than checkout time so all the food we kept in the fridge was thrown away without our consent. Although no one was using the room to sleep, we still paid for it and expected to have full access until checkout time. The staff response to our concern was simply indifference. Parking was limited but there was access to valet parking and another lot down the street. Location was excellent - walk to the Falls, some restaurants, casino, etc. The area was pretty dead at this time of year but would be an ideal location for touristy stuff during high season. The new Culinary Institute across the street is a worthwhile visit.

  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
1 review
4 of 5 stars Reviewed November 28, 2012

We have just returned from 1 month in USA, we stayed 3 nights in the Quality Hotel at the time of the big storm in New York, we were to travel from Niagara Falls to New York via train but because of track damage the trains were not running..... we didn't know what to do....... I am so grateful to Gail at Reception for all her help in getting us a flight to NY...... Gail you were wonderful and very, very helpful, thank you ...... and thank you to the other staff for their help aswell.................I would recommend this hotel as the staff are wonderful.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Quality Hotel & Suites At the Falls

Address: 240 First Street, Niagara Falls, NY 14303
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Quality Hotel & Suites At the Falls 3*
Official Description (provided by the hotel):
Quality Hotel & Suites is the center hotel in Downtown Niagara Falls! Everything is located within just a few minutes walk from the hotel. Located just 1 block from the entrance of Niagara Falls State Park, the Rainbow Bridge to Canada, Seneca Niagara Casino, and more! Featuring standard rooms through whirlpool suites, we're sure to have the room type you have in mind! We are also proud to feature pet friendly rooms!All of our rooms feature: HD-TV with HBO, in-room safe, hair dryer, iron and ironing board, free wifi and more! ... more   less 
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Also Known As:
Quality Hotel And Suites At The Falls
Quality Inn Niagara Falls
Quality Hotel Niagara Falls

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