We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location” 3 of 5 stars
Review of Quality Hotel & Suites At the Falls

Save Saved
You added Quality Hotel & Suites At the Falls to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Quality Hotel & Suites At the Falls
3.0 of 5 Hotel   |   240 First Street, Niagara Falls, NY 14303   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #19 of 48 hotels in Niagara Falls
GreenLeadersSilver level
Manila, Philippines
Top Contributor
64 reviews 64 reviews
64 hotel reviews
Reviews in 56 cities Reviews in 56 cities
79 helpful votes 79 helpful votes
“Great location”
3 of 5 stars Reviewed January 2, 2013

The number one thing this place has is its location. It is within 5 minutes walking distance from niagara falls so it is very easy to go to the falls anytime. Although when we went at night I would have preferred the canadian side because the view I think may have been better there. Especially with the fireworks at night. We should have gotten a visa. In any case the canadian side is just across the bridge so this hotel is still close enough. The casino is nearby also. The staff are very friendly and warm. There is free coffee near the reception with regular and decaf which is perfect in the snowy winter. The rooms are old. The lock at the bathroom was broken. Everything else is average.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

259 people have reviewed this hotel

Traveler rating
    39
    69
    73
    28
    50
See reviews for
102
71
3
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
East Amherst, New York
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 1, 2013

Booked the Quality Hotel for New Years Eve. The room was average, but the location was perfect. Valet parked upon arrival and walked everywhere (casino, Hard Rock, etc.)! We even walked over the Rainbow Bridge to Canada (faster than driving). Received a call from Sue (activities mgr?) the day before arrival to invite us to the New Years Gala at a reduced rate ($25/pp), which included dinner, drinks and music. We were expecting an average dinner, but were pleasantly surprised by the high quality of the food. 4 oz filet, that was cooked to perfection, with fried coconut shrimp. We were very pleased and Sue made us feel welcome throughout our stay. Will look forward to next year!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
120 reviews 120 reviews
17 hotel reviews
Reviews in 37 cities Reviews in 37 cities
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed December 14, 2012

One of the elevators wasn't working, parking lot full - had valet parking but that was not shared until I asked where I should part, could hear a mechanical / heating noise all night, toilet seat was permanently stained, was not given a receipt when leaving (forgot to ask) which caused me problems when entering back in Canada. Was here for a hockey tournament and would never stay here again. Beds were comfortable and front desk was friendly.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Top Contributor
65 reviews 65 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed December 11, 2012

Disappointed to learn how much the prices were hiked because of a tournament booking. Beds were comfortable but the bathroom was small and somewhat run down. No breakfast included and no coffee/tea in the room (it's in the lobby). The elevator smelled of diesel fuel and the smoke from the "smoker's lounge" right in front of the elevators didn't help the air quality. Our group paid for an extra room to use as a hospitality suite and we were disappointed to see it had been cleaned out earlier than checkout time so all the food we kept in the fridge was thrown away without our consent. Although no one was using the room to sleep, we still paid for it and expected to have full access until checkout time. The staff response to our concern was simply indifference. Parking was limited but there was access to valet parking and another lot down the street. Location was excellent - walk to the Falls, some restaurants, casino, etc. The area was pretty dead at this time of year but would be an ideal location for touristy stuff during high season. The new Culinary Institute across the street is a worthwhile visit.

  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
1 review
4 of 5 stars Reviewed November 28, 2012

We have just returned from 1 month in USA, we stayed 3 nights in the Quality Hotel at the time of the big storm in New York, we were to travel from Niagara Falls to New York via train but because of track damage the trains were not running..... we didn't know what to do....... I am so grateful to Gail at Reception for all her help in getting us a flight to NY...... Gail you were wonderful and very, very helpful, thank you ...... and thank you to the other staff for their help aswell.................I would recommend this hotel as the staff are wonderful.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orangeville, ON
1 review
1 of 5 stars Reviewed November 28, 2012

Stayed for a hockey tournament US Thanksgiving. Washing my face and the light above burst! Maintenace came to clean up but the front desk staff didn't check in to see if everything was okay. Checked into another room that night and early next morning(6:30am) go to take a shower, its cold and the water pressure was very poor. When I reported the incident the front desk girl was very rude! Would not ever stay there again or recommend to anyone else!!

Room Tip: Don't stay here!
See more room tips
  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Quality Hotel & Suites At the Falls? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Hotel & Suites At the Falls

Address: 240 First Street, Niagara Falls, NY 14303
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Hotel & Suites At the Falls 3*
Official Description (provided by the hotel):
Quality Hotel & Suites is the center hotel in Downtown Niagara Falls! Everything is located within just a few minutes walk from the hotel. Located just 1 block from the entrance of Niagara Falls State Park, the Rainbow Bridge to Canada, Seneca Niagara Casino, and more! Featuring standard rooms through whirlpool suites, we're sure to have the room type you have in mind! We are also proud to feature pet friendly rooms!All of our rooms feature: HD-TV with HBO, in-room safe, hair dryer, iron and ironing board, free wifi and more! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Travelocity, Tingo, BookingOdigeoWL, Priceline, Hotels.com, Venere and Otel so you can book your Quality Hotel & Suites At the Falls reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quality Hotel And Suites At The Falls
Quality Inn Niagara Falls
Quality Hotel Niagara Falls

Owners: What's your side of the story?

If you own or manage Quality Hotel & Suites At the Falls, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.