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“Way Past it's Prime” 2 of 5 stars
Review of Quality Hotel & Suites At the Falls

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Quality Hotel & Suites At the Falls
3.0 of 5 Hotel   |   240 First Street, Niagara Falls, NY 14303   |  
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Ranked #18 of 50 Hotels in Niagara Falls
GreenLeadersSilver level
Toronto, Canada
Top Contributor
142 reviews 142 reviews
22 hotel reviews
Reviews in 40 cities Reviews in 40 cities
52 helpful votes 52 helpful votes
“Way Past it's Prime”
2 of 5 stars Reviewed December 14, 2012

One of the elevators wasn't working, parking lot full - had valet parking but that was not shared until I asked where I should part, could hear a mechanical / heating noise all night, toilet seat was permanently stained, was not given a receipt when leaving (forgot to ask) which caused me problems when entering back in Canada. Was here for a hockey tournament and would never stay here again. Beds were comfortable and front desk was friendly.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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311 reviews from our community

Traveler rating
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    95
    82
    35
    51
See reviews for
118
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3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
Ottawa, Canada
Top Contributor
67 reviews 67 reviews
28 hotel reviews
Reviews in 37 cities Reviews in 37 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed December 11, 2012

Disappointed to learn how much the prices were hiked because of a tournament booking. Beds were comfortable but the bathroom was small and somewhat run down. No breakfast included and no coffee/tea in the room (it's in the lobby). The elevator smelled of diesel fuel and the smoke from the "smoker's lounge" right in front of the elevators didn't help the air quality. Our group paid for an extra room to use as a hospitality suite and we were disappointed to see it had been cleaned out earlier than checkout time so all the food we kept in the fridge was thrown away without our consent. Although no one was using the room to sleep, we still paid for it and expected to have full access until checkout time. The staff response to our concern was simply indifference. Parking was limited but there was access to valet parking and another lot down the street. Location was excellent - walk to the Falls, some restaurants, casino, etc. The area was pretty dead at this time of year but would be an ideal location for touristy stuff during high season. The new Culinary Institute across the street is a worthwhile visit.

  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Australia
1 review
4 of 5 stars Reviewed November 28, 2012

We have just returned from 1 month in USA, we stayed 3 nights in the Quality Hotel at the time of the big storm in New York, we were to travel from Niagara Falls to New York via train but because of track damage the trains were not running..... we didn't know what to do....... I am so grateful to Gail at Reception for all her help in getting us a flight to NY...... Gail you were wonderful and very, very helpful, thank you ...... and thank you to the other staff for their help aswell.................I would recommend this hotel as the staff are wonderful.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Orangeville, ON
1 review
1 of 5 stars Reviewed November 28, 2012

Stayed for a hockey tournament US Thanksgiving. Washing my face and the light above burst! Maintenace came to clean up but the front desk staff didn't check in to see if everything was okay. Checked into another room that night and early next morning(6:30am) go to take a shower, its cold and the water pressure was very poor. When I reported the incident the front desk girl was very rude! Would not ever stay there again or recommend to anyone else!!

Room Tip: Don't stay here!
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  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Wheaton, Illinois
Top Contributor
62 reviews 62 reviews
16 hotel reviews
Reviews in 32 cities Reviews in 32 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 4, 2012

We stayed at the hotel as a quick get away. The walls are thin as we could hear the TV on both sides. We found the cost expensive for off season at $89/night for two people and they added $10 for a third. The bathrooms is small. The beds were comfortable and the room was clean. The staff was friendly and helpful. Excellent Location when visiting the Falls.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Toronto
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed October 22, 2012

We got a good price because it's the off season but the hotel was full and quite noisy due to thin walls or minimal insulation.

Both parking lots were full but they told us they would valet park. When I returned in the evening, we had trouble pulling into the drop-off cut out on the road because others had left their vehicles such that they were taking up more room than needed and there was no hotel staff managing the situation. One driver was still with his vehicle and we got him to move enough that we could get the car out of the flow of traffic. When I went in and asked for valet park, they initially told me "that's over" indicating they weren't doing any more valet parking that night. Obviously that was unacceptable, so I pushed and they agreed to take care of it. They took our keys and gave us a valet slip. When we came out in the morning, the car was still on the road, in the drop-off area exactly where we had left it, so I presume it stayed there all night.

The rooms were ok, about what you'd expect in a low-end hotel. I would only stay here again if cost was a concern and it's all that was available.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Kamloops
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 19, 2012

Stayed here for 2 nights Sept 30 and )ct 1, 2012. Checkin was confusing as the girl could not find my reservation even with my copy of confirmation. Also, when we called down to front desk, the girl said that the safe is included in price of room, but at checkout there was a $1.50 charge for the safe, front desk was not to receptive when we brought this up the next morning. Other than that, hotel and room was clean, and within walking distance of Seneca Casino, but do not know if I would want to walk around after dark.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Hotel & Suites At the Falls

Address: 240 First Street, Niagara Falls, NY 14303
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Niagara Falls
#4 Best Value Hotel in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Hotel & Suites At the Falls 3*
Number of rooms: 211
Official Description (provided by the hotel):
Quality Hotel & Suites is the center hotel in Downtown Niagara Falls! Everything is located within just a few minutes walk from the hotel. Located just 1 block from the entrance of Niagara Falls State Park, the Rainbow Bridge to Canada, Seneca Niagara Casino, and more! Featuring standard rooms through whirlpool suites, we're sure to have the room type you have in mind! We are also proud to feature pet friendly rooms!All of our rooms feature: HD-TV with HBO, in-room safe, hair dryer, iron and ironing board, free wifi and more! ... more   less 
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Also Known As:
Quality Hotel And Suites At The Falls
Quality Inn Niagara Falls
Quality Hotel Niagara Falls

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