Unbelievable! I was charged $125.00 for a non-smoking room with a king size bed. I wasn't expecting a luxury suite however, I would not let an animal stay here. My husband and I checked in at 5pm and were given room #114, 2nd level. I honestly thought the stairs were going to crumble! Upon entering the room, we were literally hit with the worst smell of stale cigarette smoke (booked a non-smoking room) and filth. For starters, the window was broken and could not be opened. Obviously had not been touched, due to numerous spiders, including baby ones and dead insects hanging in the cobwebs. The bathroom was one of the worst I have ever seen, filth, grime, cracked tiles, and a nasty tub with mold. I did notice there were probably 20 sheets of toilet paper left on the roll, with NO other roll available. The fan vent was broke, probably due to the motor burning up because of 6 inches of filth that had built up on the vent ridges. The mini refrigerator looked as though it had never been defrosted and the interior was dirty, with a pool of unknown muck at the bottom. The microwave looked as though it had never been cleaned, crusty explosions of crusty food all over the inside. The bed was horrifying and should have been burned. The boxspring was literally in shreds, the sheets were stained and looked as though they had not been washed recently. I would not leave my belongings in this room. After 10 minutes, my husband and I left to get dinner and decided we would NOT be staying here. We only went back to take pictures of the room for documentation and left to try and find another room in Niagara Falls on a Friday night. Upon leaving the door key with the desk attendant, he did not want to talk about the issue, had another individual in the office and basically waved us out. Definitely put a huge damper on a celebration weekend my husband and I had planned. Luckily we were able to find another motel. Let me say, we were not looking for a luxury suite, as we would not be spending much time in the room. The only thing I insist on is a clean room and a bed I am not afraid to sleep in. I am amazed that this place has not been shut down.
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- Also Known As:
- Passport Hotel 3rd Street
- Passport Hotel Niagara Falls