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“Terrible atmosphere, food and staff” 1 of 5 stars
Review of Seneca Niagara Casino Buffet

Seneca Niagara Casino Buffet
310 Fourth Street, Niagara Falls, NY
716 299 1100
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Ranked #60 of 258 Restaurants in Niagara Falls
Cuisines: American
Dining options: Breakfast/Brunch, Lunch, Dinner, Buffet, Late Night
Restaurant details
Dining options: Breakfast/Brunch, Lunch, Dinner, Buffet, Late Night
Ontario
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Terrible atmosphere, food and staff”
1 of 5 stars Reviewed February 23, 2014

Hubby and I went to the buffet yesterday, and it was not a good experience at all. The food was the worst we have ever had there, and at $24 each, with casino card, we will not go back.It seems their food, service and general atmosphere have gone down hill considerably.

The prime rib was tasteless, no seasoning, the turkey tasted like it came from a tv dinner, and the mashed buttermilk potatoes were disgusting. I took a very small amount of each and didn't even finish. I thought I would try the fried chicken, there again, zero seasoning, just a greasy blah tasting..The only thing I did enjoy was some of the Mediterranean food, it had flavour. I didn't even finish my dessert, the carrot cake was so dry, I needed a drink to wash it down.

The only problem with that, we had to wait for a long period of time for a refill, we finally got one, only because I had to go ask another waitress. I have no idea where our waitress went but she was gone quite awhile. It took forever for our table to be cleared. Even when the other waitress brought our drinks, she never cleared the table. The tables are small and that does not leave much room to begin with. We saw many staff but no one once stopped to clear the table..I really wonder what the purpose of the guys dressed up in suits walking around were there for..if that's management they are sorely lacking in customer service. No acknowledgement as we sat there with empty glasses and dirty dishes.

The washroom was closed the entire time we were there! And the buffet table where the cold food (salads etc) constantly leaked huge puddles, and it was hard to navigate with the puddles, towels on the floor and the employees trying to clear it up, and it never stopped the entire time we were there.

It has gone downhill considerably since the last time we were there, and it is definitely not worth the money unless you prefer tasteless, very mediocre food and don't mind sitting there with dirty dishes on your table, and don't need a refill on drinks. Even if the waitress were on lunch, there should have been someone to cover for her..I only gave 1 star because zero were not an option. Definitely do not recommend.

  • Visited February 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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164 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
  • English first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Toronto, Canada
Top Contributor
80 reviews 80 reviews
37 restaurant reviews
Reviews in 21 cities Reviews in 21 cities
49 helpful votes 49 helpful votes
“Good Food, Good Service, No ambiance”
3 of 5 stars Reviewed February 2, 2014

Seneca Niagara is undergoing renovations and in the last couple of years, they've re-done the buffet. It's clean and bright, but unfortunately, it looks a lot like a hospital or mall cafeteria. It's definitely not a relaxing fine-dining experience.

As for the food - very good - better than the usual buffet fare - crisp salads, a selection of quick foods like pizza, carvery, limited Asian and Mediterranean stations. The desserts were lovely.

We went in quite late for dinner - about 20 minutes from closing and the food was still being replenished and refreshed. We also received a 5 minute warning before the food was put away. Service was excellent.

All in all, great value, solid food, wish that the ambiance was better.

  • Visited January 2014
    • 4 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
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Niagara Falls, NY
Senior Contributor
24 reviews 24 reviews
15 restaurant reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
“good but could do better”
3 of 5 stars Reviewed January 8, 2014

food is good .they recently cut back on number of selections.busy place but they try to accomiate everyone.

  • Visited December 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
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richmond hill, ont
Senior Reviewer
9 reviews 9 reviews
5 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“SENECA, NIAGARA FALLS NY”
4 of 5 stars Reviewed January 7, 2014

Restaurant was very good and very busy. It was a buffet for xmas night. Service was good and food was excellent. we thoroughly enjoyed ourselves.

  • Visited December 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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Dunkirk, New York, United States
Senior Contributor
25 reviews 25 reviews
17 restaurant reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
“Probably the best buffet in the region”
5 of 5 stars Reviewed November 24, 2013

Excellent quality food and huge selection of cuisines. Whether you want prime rib, asian or a salad this is the best stop in the area. Enjoy a glass of wine or beer with your dinner as you sample the numerous choices provided. They provide a great selection of deserts as well.

Visited November 2013
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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