I reserved three rooms over the phone about a month ago for a wedding in early October and never received a confirmation email - that should have been my first clue. I continued to call each week to confirm my room because god forbid i got there and had no rooms... I would not have been a happy camper. I also made it clear that each room was being paid for by different people I was just making the reservation. The day of check in comes - it's a smooth check in. They had apples (mostly rotten) and juice/coffee in the lobby and I then reminded the girl again to please be sure the check outs go smoothly because three different people were paying for the rooms.
The room was a basic HOJO's room - out dated and sad looking but I was there to sleep off a wedding a Anthony's Pier 9 so it worked out fine. Plus I wasn't going to pay double the price to stay at the Hilton 1/4 mile down the road.
When I checked out (which I was never told when I checked in - I saw it posted on the door in the room) I reminded the girl again that I was only paying for one room and the other two rooms were being paid for by other people. She said she got it- one of the other rooms were taken care of already. So great... I thought that was the end of it.
2 days later - my credit card was charged for two rooms when I specifically told them otherwise as did the other people checking in under my reservations. My father specifcally checked out before me and reminded them that his card was to be charged and not mine. They agreed it was the correct card, he signed the slip and low and behold - they charged my card with his room and let him sign the wrong paperwork. I called to complain because now they had my fathers credit card info and were charging rooms to the wrong cards. The girl was a complete jerk and did not see the problem, proceeded to tell me that there were no notes in the computer - which apparently is my problem after my 50 attempts to tell them otherwise.
I will NEVER stay at this hotel again because the customer service is atrocious! The ice machine on the second floor around the back was totally broken with signs telling people to use another machine - I didn't see anyone in there trying to fix it while we were there.
- Also Known As:
- Howard Johnson Inn - Newburgh Hotel
- Howard Johnson Inn - Newburgh Hotel Newburgh
- Howard Johnson Hotel Newburgh
- Howard Johnson Newburgh
- Newburgh Howard Johnson
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