Reasonably priced. "Soft" pillows were fantastic. Huge bathroom. That's it. Trip Advisor shows "Free Breakfast" for up to 2 adults sharing a room. We were told we had to pay for breakfast. I am a loyal IHG member. I was greeted as such when checking in, but no IHG gift as I'm accustomed to receiving. The heater/air conditioner was OFF when got into our room at 10:30 PM on 27 degree night (November 14) Room was freezing. Had to turn on the heater until room was warm then dial it back at midnight. Turned it to midpoint of hot and cold to go to sleep. Woke up at 3AM sweating it was so hot in there. Not impressed at all. Checking out, I notified the guy at the front desk and he said he'd "have maintenance look into it". No apology or sense of remorse. Will not be staying at this Holiday Inn again. First unpleasant Holiday Inn experience ever! They strive for your stay to be "The best stay ever"....they missed by freezing us out right off the bat.
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- Also Known As:
- Holiday Inn New Hartford Hotel New Hartford
- New Hartford Holiday Inn