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“Room could be cleaner” 3 of 5 stars
Review of Holiday Inn New Hartford

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Holiday Inn New Hartford
3.0 of 5 Hotel   |   1777 Burrstone Road, New Hartford, NY 13413   |  
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Ranked #2 of 3 hotels in New Hartford
GreenLeadersBronze level
Dundas, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Room could be cleaner”
3 of 5 stars Reviewed February 2, 2014 via mobile

Another typical hotel with fairly clean rooms. My only beef was finding a long hair in the bathtub and another one on the toilet seat. Proof for me that they had not been cleaned prior to my arrival. For the rest it was a good stay. Staff very friendly and breakfast was also served promptly and professionally.

Stayed January 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review, February 4, 2014
Mike B,

I apologize for the cleaniness of your room. I have spoken with the Executive Housekeeper and we will be taking steps to make sure that this will not happen again. Thank you for taking the time to review our hotel and we hope to have you as our guest again in the future.
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10 people have reviewed this hotel

Traveler rating
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    3
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    3
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Hartwick
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 15, 2013

This is a nice Holiday Inn. The room was comfortable. One lamp was not plugged into the wall so we had to move the bed away from the wall to find the electrical outlet. Friendly staff and free coffee and cookies.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn New Hartford, responded to this review, January 1, 2014
Dear Hartwickvisitor,

Thank you for taking the time to express your thoughts and concerns. We are so pleased you liked the friendliness of our staff. We would like to apologize for the challenges you had in finding the electrical outlet. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare
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new york
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed October 14, 2013

Stayed one night while attending an awards event. Our group had reserved a block of six rooms. One of the rooms we were given was already occupied by someone when we entered and one room was actually being used by the hotel as a "storage room" with spare beds, chairs, etc piled up in it. The front desk staff seemed very incapable and annoyed about having to find us different rooms.-I am very concerned at the fact that we were in essence given the key to someone else's room. We did get the room problem fixed, and the rooms were clean - nothing great but clean. The pillows on the beds were just square "accent pillow size" and there was only a tissue-paper thin quilt/blanket on the beds. The heating system was very hard to regulate -the rooms were either cold or hot. Noise from the hall was bad, doors could be heard slamming all night.
The food for the banquet was horrible - salad awful, meat very tough and cold and vegetables were unidentifiable. The P.A. system in the room was not good and the room was overcrowded - probably over capacity.
All in all the only thing good was the enjoyable company of our co-attendees. Very unfortunate for the people receiving the awards that the venue was so poor.

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda1777, Manager at Holiday Inn New Hartford, responded to this review, October 18, 2013
We regret that we did not provide the type of accommodations you expect as a traveler – my sincere apologies for the inconvenience caused with your stay. We take your constructive feedback seriously, and will continue to focus on providing comfortable accommodations to all our future guests. Failing to meet guest’s expectations is not part of our culture, and is unacceptable by our standards.

We wish you all the best in your future travels, and hope you continue to find accommodations that better meet your needs.

Sincerely,

Amanda
Front Office Manager
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Travelers are raving about these New Hartford hotels

Ohio
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 2, 2013 via mobile

I traveled to New Hartford for school and stayed 4 nights. Check in was a breeze. The room was beautiful and had been recently remodeled. Extra large bathroom and the room was spotless! Super quiet and nice area next to a catholic high school. Conveniently located by the hospital and by route 5/12. No sidewalks in the area, which was a pain but not deterring. I will definitely stay here again!

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda1777, Manager at Holiday Inn New Hartford, responded to this review, October 4, 2013
Thank you for taking a minute to express your satisfaction with the service and accommodations we offered you. Our spaciously appointed guestrooms and friendly service are hallmarks we strive to deliver every day, and we're thrilled you experienced what we enjoy doing – making our guests very happy.
Thank you for your business
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Toronto, Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 29, 2013

We enjoyed the quiet setting and the view overlooking playing field. If you enjoy baths, make sure that you ask if your room has one. We had an executive king suite with no tub. The shower spray was quite needles and pins to boot. Service in the restaurant was very friendly and the food was passable.

Room Tip: Rooms facing the playing fields have a nice view of the sunrise over the mountains. Make sure to ask...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda1777, Manager at Holiday Inn New Hartford, responded to this review, October 4, 2013
Thank you for writing a review of your experience with us. We’re happy to read you enjoyed the service and accommodations we offer you.
Your business to our property are truly valued and much appreciated – thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farmington, Michigan, United States
Top Contributor
85 reviews 85 reviews
18 hotel reviews
Reviews in 39 cities Reviews in 39 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed August 28, 2013 via mobile

Restaurant service is very slow, food quality is average. Room was very humid despite air conditioning. The phone in the room did not work. They did not return my laundry same day as requested. Desk clerk lied about it and would not summon a manager upon request. I had to find one myself. Other than that it was OK. Stay somewhere else.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review, September 3, 2013
Please accept our sincere apologies for the condition of your guest room. Your experience is well below our standards and completely unacceptable. I will review the procedures with the appropriate departments and make sure we address all your concerns going forward.

We’re disappointed that we failed to meet and exceed your expectations, but are grateful you took the time to let us know where we need to improve for the next guest, and I can assure you we will.

Thank you

Amanda Stanek
Front Office Manager
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San Jose, California
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 17, 2013

I wish I could do a 3.5 rating because it didn't quite make it up to 4 in my opinion, but wasn't a 3 either....I decided to err on the positive side.

This is a pretty big hotel which seems to cater to events. I stayed in a King size room and the bed was very comfy with really nice bedding, good pillows, very clean and attractive looking. The bathroom had clearly been re-done with nice thick towels, nice counter tops and a sleek appearance. They did seem to forget to replace the bathroom door when they renovated which was very tired looking. Of minor note, the hairdryer had come off the wall mount (and I told the front desk so I'm assuming it will be fixed for the next guest).

I did not use the pool, but it looked nice. I did use the fitness room which had 2 of everything (treadmills, bikes, ellipticals) and was clean. Since I am a high points priority club member, I got a coupon for a free breakfast - there is a restaurant on site which is nothing fancy, but fine.

They had free wifi, but the service was pretty lousy. When I called the desk they were aware of the situation and were working on it.

In sum, it's clean and semi updated (not all areas) but a bit tired in some spots. For the right price, worth a stay.

  • Stayed August 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn New Hartford

Also Known As:
Holiday Inn New Hartford Hotel
Holiday Inn New Hartford Hotel New Hartford
New Hartford Holiday Inn
Address: 1777 Burrstone Road, New Hartford, NY 13413
Phone Number:
Location: United States > New York > New Hartford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 hotels in New Hartford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn New Hartford 3*
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