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“Noise and broken heater” 3 of 5 stars
Review of Ramada - New Hartford

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Ramada - New Hartford
2.5 of 5 Hotel   |   141 New Hartford Street, New Hartford, NY 13413   |  
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Ranked #3 of 3 hotels in New Hartford
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193 people have reviewed this hotel

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Any
English first
Connecticut
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed November 5, 2012

As parents of a Hamilton Colelge student, choices are limited when the college has large events such as parents weekend, graduation, homecoming, etc. We booked late, and were lucky I guess to get anything. The whole place smells like stale smoke, and our "nonsmoking" room had a cigarette burn in the blanket, spiderwebs in the corner, and mildew in the tile shower. The whole place looks like it was "renovated" in the 1960's. The free breakafst looked unappetizing so we stuck with coffee and yogurt. The lobby staff person was very nice.

Room Tip: Stay elsewhere!
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bradc718, Guest Relations Manager at Ramada - New Hartford, responded to this review, November 13, 2012
Thank you for your review expressing the problems you
encountered during your stay at the Ramada Inn. We are aware of many of the issues of which you speak and are working diligently to correct those areas.

At Ramada Inn, we take great pride in our high standards of cleanliness, comfort and customer service.

Unfortunately, you experienced a time when we obviously did not
meet those standards.

My hope is that you will allow us another opportunity to serve you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester
1 review
2 of 5 stars Reviewed October 31, 2012

Rooms were very old and beat. Cracking tile in bathroom.Poorly lit room.Breakfast in the morning had loosey food and and few choices.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Ramada

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bradc718, Guest Relations Manager at Ramada - New Hartford, responded to this review, November 13, 2012
Thank you for your review expressing the problems you
encountered during your stay at the Ramada Inn. We are aware of many of the issues of which you speak and are working diligently to correct those areas.

At Ramada Inn, we take great pride in our high standards of cleanliness, comfort and customer service.

Unfortunately, you experienced a time when we obviously did not
meet those standards.

My hope is that you will allow us another opportunity to serve you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ramada - New Hartford

Address: 141 New Hartford Street, New Hartford, NY 13413
Phone Number:
Location: United States > New York > New Hartford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 hotels in New Hartford
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ramada - New Hartford 2.5*
Official Description (provided by the hotel):
We are minutes away from Utica Business Park and Downtown Utica - NEW 2013 Renovations include full service family-owned italian buffet restaurant, refurbished rooms and lobby area with new hallway lighting. We provide free Wi-Fi throughout the property. We are situated very close to restaurants and shopping districts and a short drive to the Turning Stone Casino. Pets are allowed with 20 USD non-refundable fee per pet per night. Included with the room rate is a complimentary hot breakfast buffet and free amenities. We also cater to disabled guests with easy access and disabled rooms. ... more   less 
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Also Known As:
Ramada - New Hartford Hotel New Hartford
New Hartford Ramada

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