My family and I went here for my 50th birthday. I had never been here before but we all wanted to try it. We sat at hibachi. It's very loud in here so if you want a quieter setting, this is definitely not the place for you. The chef we had was decent, so no
complaints there. Food was ok. The part that completely turned me off is that unbeknownst to me, my son's girlfriend had called ahead of time to tell them it was my birthday. As others have said, they came out with the drums and then had me put the paper mache head on. I wasn't crazy about that because all I kept thinking was "How many heads has this been on???" but I went along not to be a wet blanket. Then, a man came out (maybe he was the manager?) and proceeded to start to put a black hat on me and tip my head back. I told him "NO, I don't want any saki, I don't drink alcohol." He ignored me and put the hat on anyway (again, I kept thinking "How many heads has this been on??") and pulled it down over my eyes, then said that he would give me "the baby drink", which I think was lemonade. I don't really know because it ended up all over the front of my blouse. My mouth was full of the liquid and I kept waving my hand that it was enough but he kept squirting it in my mouth anyway until I almost choked. I ended up spitting it out all over my blouse and I was soaked. What happened to what the customer wanted? Customer service is everything...a customer shouldn't be forced to do something they don't want to do. We spent our hard earned money on a dinner that was totally ruined. We will not be returning here again. The only reason I'm giving it 2 stars is because the food was ok. Otherwise, for customer service, I would give 0.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.