We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Business Trip” 4 of 5 stars
Review of Hilton Garden Inn Nanuet

Save Saved
You added Hilton Garden Inn Nanuet to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hilton Garden Inn Nanuet
3.0 of 5 Hotel   |   270 W. Route 59, Nanuet, NY 10954   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Offers & Announcements
2X Hilton Honors Weekend
Ranked #1 of 5 hotels in Nanuet
Wallingford CT., United States
1 review
“Business Trip”
4 of 5 stars Reviewed June 12, 2013

Hotel staff was very professional and polite. Room was clean and hotel was quiet. Room service was very good and made use of the pool. Overall a very good experience. Forgot my toothbrush but one was provided for me free of charge at the front desk. Three other coworkers stayed at the hotel and were also satisfied.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ALICIA D, General Manager at Hilton Garden Inn Nanuet, responded to this review, June 24, 2013
Thank you Jonathan for being a Hilton traveler and choosing to stay with us at the Hilton Garden Inn, Nanuet. My team and I strive to exceed our guests expectations and I was pleased to see that we accomplished that for you and your team as well. We look forward to being able to host your next visit to the area again. Have a wonderful summer season!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

184 people have reviewed this hotel

Traveler rating
    88
    59
    16
    15
    6
See reviews for
59
38
11
55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Arlington, Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 29, 2013

The Hilton Garden Inn in Nanuet, NY is an excellent place to stay for activities at the US Military Academy at West Point. It is very conveniently located for those arriving by air at Newark and it is an easy drive to West Point. The manager, Alicia Diamond, is outstanding in providing personalized service, giving careful attention to details and being quickly responsive to any changes in plans or special requests. Other staff members also are quite helpful and friendly. The rooms are really comfortable and the redecorated dining area is very pleasant. Breakfast food is excellent.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NanuetHotels, Manager at Hilton Garden Inn Nanuet, responded to this review, June 14, 2013
We are so happy that you chose the Hilton Garden Inn, Nanuet during your most recent visit to West Point. Graduation is our most exciting time of the year. We go out of our way to ensure the proud family and friends of the cadets have the most memorial experience. Since exceeding our guests expectations is our top priority, we are pleased that we were successful. Thank you for being a loyal Hilton Traveler and we hope your travels bring your back to the Nanuet area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamden, United States
1 review
5 of 5 stars Reviewed May 17, 2013

Great Staff, great hotel, great food, If your looking for a place to stay that the staff will attend to your needs without the typical corporate scripting you need to stay here be it business or pleasure.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ALICIA D, General Manager at Hilton Garden Inn Nanuet, responded to this review, May 20, 2013
Thank you Durwin S. for being a Hilton traveler. We appreciate you and your family staying with us at the Hilton Garden Inn, Nanuet. My team appreciates you taking the time out of your busy schedule to post a review on trip advisor and the wonderful things you have stated about our property and we look forward to hosting your next visit to the Rockland area again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, United States
1 review
4 of 5 stars Reviewed May 3, 2013

Customer service is excellent. The women at the front desk are professional, intelligent, friendly and very helpful. The AAA rates for the rooms were good, they were quiet and clean, just not too fancy. The only complaints were that our fridge didn't get cold, and that the heat/air unit cycled on and off so the room was either a little too stuffy or cold. Not all the rooms had those issues and we never complained because we only stayed one night. Good buy for the money and would stay there again.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ALICIA D, General Manager at Hilton Garden Inn Nanuet, responded to this review, May 15, 2013
Thank you for being a Hilton traveler and choosing to stay with us at the Hilton Garden Inn, Nanuet. My team and I strive to exceed our guests expectations and I was pleased to see my team offered the friendly and professional service we guarantee. I do appreciate you taking the tmie out of your busy schedule to fill out this survey for us and we look forward to seeing you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pelham, United States
1 review
4 of 5 stars Reviewed May 2, 2013

Staff was welcoming, pleasant and helpful. The room was clean, not the most up-to-date decor, but clean and functional. The was comfy, bathroom clean. The room smelled somewhat dank everytime I walked in, but I didn't bother complaining. I turning down the AC so I'm only guessing that's why the room didn't smell as fresh as I would've liked.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ALICIA D, General Manager at Hilton Garden Inn Nanuet, responded to this review, May 20, 2013
Thank you Loretta R for being a Hilton traveler. We do realize there are a lot of options out there and my team and I strive to exceed our guests expectations every time they stay. We do have plans for room upgrades in the next year and look forward to having you stay with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
3 of 5 stars Reviewed April 23, 2013

I had 3 issues : 1) I pick this location due to the reviews and also the pool/spa and once I placed a reservation I recieved an email 1 week later reminding me (which was great) but also to let me know that the pool is down for 1 month and we could use another hotal close by. Well we went over there after diving because it was too cold to walk and it was really small , so much chlorine that it burned my 15yrs old eyes and not to mention tons of kids running a muck due to a kids pool b day party.. IT WAS HORRIBLE and we left. This should have been mentioned before placing the reservation. 2)When I checked the front staff was very nice but they asked for a credit card and my license which I was happy to give them and they photo copied it but then never told me they were going to place 80 on hold. I found out the next day when I logged into my account. She should have explained to me why and what she was going to do. 3)The check out day came and I was leaving to get some coffee and the maids on the floor asked me every time I left the room (which was 3 times) if I was checking out every time. The checkout time is 12pm and this was 8am , I felt that they wanted us out asap. So about 10 am we checked out and the front staff was short only 1 person until 5 mins later I find the other person was eating over at the restuarant and when she went to help me she was chewing and eating right in front of me. She was not pleasant and cared more about eating. That was a def turn off if I was ever going to stay at this hotel again. My experence when I checked in was ok then the room was great and checking out was horrible, not such a great experience for me and if someone asks I will tell them my experiece. Thanks Christine Mason

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Onancock, United States
1 review
5 of 5 stars Reviewed April 23, 2013

the restaurant staff very helpful, since we're late in arriving, but they stayed around and fed us. everything first class. maybe a little pricy. Entrance is a little tricky, behind the hampton inn. it could be confusing to the out of towner...

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton Garden Inn Nanuet? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Nanuet

Address: 270 W. Route 59, Nanuet, NY 10954
Phone Number:
Location: United States > New York > Nanuet
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 hotels in Nanuet
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Nanuet 3*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Booking.com, Expedia, Priceline, Agoda, Tingo, Hilton Hotels, getaroom.com, Hotels.com, TripOnline SA, BookingOdigeoWL, Venere and Otel so you can book your Hilton Garden Inn Nanuet reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Nanuet Hotel Nanuet
Nanuet Hilton Garden Inn
Hilton Nanuet

Owners: What's your side of the story?

If you own or manage Hilton Garden Inn Nanuet, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.