My husband and I stayed at the Inn for an anniversary weekend. We overall enjoyed our stay but feel conflicted over the star rating and identity of this hotel. If like us, you are seeking a refuge from city noise, work and stress of life, the Inn isn't a bad place to stay. In fact I might even recommend it, but I do want to point out some oddities that struck us while there.
After checking in, we were surprised that there was no bellhop to escort us to our room or assist with our bags. It's not a huge deal, but that little touch would have made a big difference, especially after a 2 hour drive! Also, there was a staff member idly standing near the lobby desk doing absolutely nothing while we went off to 'find' our room. Granted that bellhop duties may not be his job, but he also wasn't making himself useful by just standing there looking at us. Then upon entering our room, I must say we were wowed with the more than spacious size and comfort of it, so no complaints there. But, we did have to scout out all the different light switches, fireplace switch, closet and heating controls. Also we nearly missed the fact that we had a balcony due to this inconvenient process. Again, the 3-5 minutes it would take to have someone assist with this would go a long way! For the price per night, it's definitely more than reasonable.
Then the bathroom which was very beautiful, was surprisingly lacking in bath compliments. There was no liquid soap for the sink but rather an awkwardly shaped soap bar which I didn't enjoy using, one very tiny lotion tube which wasn't even enough for me, never mind my husband, and although the soaking tub looked inviting, I noticed there was nothing use in the bath: no soap, no spa compliments, nothing. Its a good thing I didn't plan on taking a bath because there was nothing to take a bath with. I would think that with a spa the hotel boasts about, they would feature some of the spa bath products in their guest bathrooms. But it was really the lack of the bathroom basics that turned me off and did not give me restful feeling.
That night although the bed was comfortable, I kept waking up to an annoyingly bright light shining through the windows near the ceiling that had a measly silk covering which did not offer any shade. I am extremely sensitive to night light and have never had a problem at any other hotel. I was so miserable and couldn't wait to vent to the hotel the next morning about it. The one redeeming feature up till this point was their eagerness to fix the problem. They immediately had it covered and apologized. No push back or attitude about it. I appreciated that and my inner wrath subsided!
Later that day I enjoyed a facial which was very relaxing. For me it was the highlight of the weekend. It was only then that I felt somewhat pampered and looked after. But should I really have to spend an extra $100. on top of what I'm spending per night to feel this way??
Both nights we ate at the Catamount restaurant. The food was just ok. I must say that my husband and I are foodies and only ate there out of convenience, not because the food was particularly great. I was also disappointed over the lack of dining options for dinner. It seemed odd to me to go from the adults only, peaceful, impeccably designed Inn, to the rustic, family friendly, tavern style Catamount for dinner, and average food quality at that! For those traveling with their significant others, you won't feel any romance at this restaurant! And while I don't blame anyone there with kids (as it is after all "family friendly"), there was a family with extremely rowdy children running around the whole restaurant while the waiter chatted it up with the parents! They were all oblivious to the fact that everyone else was disturbed. At one point I couldn't even hear myself speak! For guests opting for "adults only" accommodation, these experiences are exactly what you try to avoid! Again, all of these things I felt robbed my relaxation and poorly fell short of my expectations.
We did not have an opportunity to dine at the Phoenix for breakfast on either morning. First, because of needing extra sleep in the morning due to a bad nights sleep, then because of rushing to check out the next day and running out of time! Thanks to my resourceful husband, he found the Phoenician Diner just a few miles down the road where we had breakfast/lunch each day. I highly recommend this place to travelers of the Emerson as they offer organic/local food at a great price. They serve breakfast all day and the service and food quality was great! The Inn never recommend any places such as this in the neighborhood, or asked if we were even interested. We found everything ourselves.
This is what I think future guests need to know if deciding to stay at the Inn: it's a beautiful, peaceful wonderfully decorated place. The spa is like any good spa: relaxing and clean. But thats pretty much it! Between these two things, what you see is what you get, nothing more. If you need to get away, want a beautiful room to relax in all weekend and maybe get a spa treatment, then the Emerson might fit the bill for you. But if you're expecting much more than that, you won't find it there unfortunately. For what they offer, it was an overall nice weekend. Yet my husband and I remain conflicted if we would return ever again.