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“What you see is what you get” 3 of 5 stars
Review of Emerson Resort & Spa

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Emerson Resort & Spa
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5340 Route 28, Mount Tremper, NY 12457   |  
Hotel amenities
Ranked #1 of 2 Hotels in Mount Tremper
Certificate of Excellence 2014
NYC
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
“What you see is what you get”
3 of 5 stars Reviewed December 2, 2013

My husband and I stayed at the Inn for an anniversary weekend. We overall enjoyed our stay but feel conflicted over the star rating and identity of this hotel. If like us, you are seeking a refuge from city noise, work and stress of life, the Inn isn't a bad place to stay. In fact I might even recommend it, but I do want to point out some oddities that struck us while there.

After checking in, we were surprised that there was no bellhop to escort us to our room or assist with our bags. It's not a huge deal, but that little touch would have made a big difference, especially after a 2 hour drive! Also, there was a staff member idly standing near the lobby desk doing absolutely nothing while we went off to 'find' our room. Granted that bellhop duties may not be his job, but he also wasn't making himself useful by just standing there looking at us. Then upon entering our room, I must say we were wowed with the more than spacious size and comfort of it, so no complaints there. But, we did have to scout out all the different light switches, fireplace switch, closet and heating controls. Also we nearly missed the fact that we had a balcony due to this inconvenient process. Again, the 3-5 minutes it would take to have someone assist with this would go a long way! For the price per night, it's definitely more than reasonable.

Then the bathroom which was very beautiful, was surprisingly lacking in bath compliments. There was no liquid soap for the sink but rather an awkwardly shaped soap bar which I didn't enjoy using, one very tiny lotion tube which wasn't even enough for me, never mind my husband, and although the soaking tub looked inviting, I noticed there was nothing use in the bath: no soap, no spa compliments, nothing. Its a good thing I didn't plan on taking a bath because there was nothing to take a bath with. I would think that with a spa the hotel boasts about, they would feature some of the spa bath products in their guest bathrooms. But it was really the lack of the bathroom basics that turned me off and did not give me restful feeling.

That night although the bed was comfortable, I kept waking up to an annoyingly bright light shining through the windows near the ceiling that had a measly silk covering which did not offer any shade. I am extremely sensitive to night light and have never had a problem at any other hotel. I was so miserable and couldn't wait to vent to the hotel the next morning about it. The one redeeming feature up till this point was their eagerness to fix the problem. They immediately had it covered and apologized. No push back or attitude about it. I appreciated that and my inner wrath subsided!

Later that day I enjoyed a facial which was very relaxing. For me it was the highlight of the weekend. It was only then that I felt somewhat pampered and looked after. But should I really have to spend an extra $100. on top of what I'm spending per night to feel this way??

Both nights we ate at the Catamount restaurant. The food was just ok. I must say that my husband and I are foodies and only ate there out of convenience, not because the food was particularly great. I was also disappointed over the lack of dining options for dinner. It seemed odd to me to go from the adults only, peaceful, impeccably designed Inn, to the rustic, family friendly, tavern style Catamount for dinner, and average food quality at that! For those traveling with their significant others, you won't feel any romance at this restaurant! And while I don't blame anyone there with kids (as it is after all "family friendly"), there was a family with extremely rowdy children running around the whole restaurant while the waiter chatted it up with the parents! They were all oblivious to the fact that everyone else was disturbed. At one point I couldn't even hear myself speak! For guests opting for "adults only" accommodation, these experiences are exactly what you try to avoid! Again, all of these things I felt robbed my relaxation and poorly fell short of my expectations.

We did not have an opportunity to dine at the Phoenix for breakfast on either morning. First, because of needing extra sleep in the morning due to a bad nights sleep, then because of rushing to check out the next day and running out of time! Thanks to my resourceful husband, he found the Phoenician Diner just a few miles down the road where we had breakfast/lunch each day. I highly recommend this place to travelers of the Emerson as they offer organic/local food at a great price. They serve breakfast all day and the service and food quality was great! The Inn never recommend any places such as this in the neighborhood, or asked if we were even interested. We found everything ourselves.

This is what I think future guests need to know if deciding to stay at the Inn: it's a beautiful, peaceful wonderfully decorated place. The spa is like any good spa: relaxing and clean. But thats pretty much it! Between these two things, what you see is what you get, nothing more. If you need to get away, want a beautiful room to relax in all weekend and maybe get a spa treatment, then the Emerson might fit the bill for you. But if you're expecting much more than that, you won't find it there unfortunately. For what they offer, it was an overall nice weekend. Yet my husband and I remain conflicted if we would return ever again.

  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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300 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • French first
  • Norwegian first
  • Portuguese first
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English first
New York NY
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 29, 2013

Spent Thanksgiving at the Emerson....Everything exceeded my expectations. Less than 3 hour drive from NYC. Beautiful Native American/Asian decor throughout...Very friendly and efficient staff, although considering it was a busy weekend, they could have had an extra person at the front desk...Good food at both the Catamount for dinner (also small cozy bar) and the Phoenix for breakfast. We had a Junior Suite...worth the small price difference between that and a regular deluxe room. Mountain and river view - Bi-level...first floor bedroom and huge bathroom with whirlpool tub and double-head shower stall. Second level, living room with queen sleeper bed, comfortable lounge chair, small dining table and chairs, small fridge, sink, coffee set-up. Also small balcony off the second level. Very comfortable although we thought both beds were a little soft for our taste. Fitness center - not large but had all the equipment you would need for a good work-out. Beautiful spa with jacuzzi on outside deck, although we did not have time to have any treatments. Indoor connection to shops. You really don't ever have to leave the premises. Best part - dog-friendly, with a $35 fee, and there's a good-sized dog park on the grounds. We will definitely be returning in the summer - seems like there are a lot of activities in the area we would like to check out.

Room Tip: Go for the junior suites - they have balconies facing the river. One - room 109 - has both mountain...
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 21, 2013

My husband and I spent two nights at the Inn. What an amazing treat.

The imperial suite was luxurious. My favorite part was the tub, plenty of room for two to soak. The shower was fabulous as well. The bed was beyond comfortable with comfy linens. The fireplace is a nice feature to lounge in front of, especially with the chilly outside temps.

We ate in the village of Phoenica the first night, as well as breakfast the next day. I wish there was a shuttle of some sorts so that we could have enjoyed a few more drinks at dinner.

Dinner at the Catamount was good. Nothing over the top fancy, but well priced.

We didn't use the spa, but it's a must do for our next visit.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, NY
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 19, 2013

I brought my Board here for a strategic planning session - and what a perfect location! The rooms were so luxurious that several Board members thought they had accidentally been upgraded. Each room in the main building has a fireplace, balcony with a view of the Esopus creek, wine refrigerator, waterfall head and body jet shower and Jacuzzi tub. Cell phone reception is not great, but you can get texts and emails (free wifi) and there is no charge to use the phone in your guest room. That's right - you read that correctly - no charge to use the hotel phone.
Since we had a two-day business event there, we paid a per-person charge for a package including 2 breakfasts, two lunches, one dinner and water and coffee breaks throughout the day. The food, even by the standards of my picky members, was terrific. The only problem I ran into was that Kosher meals have to be ordered from off-site and they are somewhat expensive.
The wait staff (Eva and others) was terrific - very attentive, always checking in to see if we needed anything. The AV guy, (Fred) had us up and running quickly and efficiently. The front desk was very accommodating, even arranging a shuttle to the train station for one of my members at the last minute.
Although some members complained that it was a remote location - and as they come from all across New York State, wherever we go is going to be remote for someone - it was by and large, pretty easy to get to. The best way to get there is to take the NYS Thruway to Exit 19, then take Rte 28 all the way into Mt. Tremper. Your GPS may want to take you another way, but this is the most direct. Be aware that if you are taking Amtrak up from the City, you will need to exit at the Rhinecliff train station, which is still 45 minutes from the Emerson. A shuttle from the hotel may be available at a $75 charge. A cab will cost more.
Many of my folks enjoyed the exercise room and the steamer; a couple got massages and even more spent some time in the cute shops that precede the meeting space. And the kaleidoscope was a big hit for one of our staff!
All in all, this was a great experience and the facilities and staff at the Emerson made me look like a rock star to my Board!

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Florida
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 18, 2013

This is an immaculate hotel and resort. From the moment you step into the lobby to the regretful second you need to leave, you are surrounded by friendly, helpful resort professionals, incredible surroundings, and luxury experiences. The room was very large and all the appointments were first class. The spa was amazing and offered a wide variety of services as very competitive prices. We enjoyed breakfast at the Phoenix restaurant while overlooking the creek.

The whole experience was first class and makes one want to return as soon as possible.

Room Tip: We stayed in the Inn rather than the Lodge to be conveniently located by the Spa.
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 11, 2013

Spent a night here for girls weekend. What a great little property. Room was spacious and clean, front desk was accommodating, Spa and amenities were lovely. Artwork in the hotel is amazing. We had a room that was upstairs and downstairs beds were very comfortable.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
River Edge, New Jersey
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 21, 2013

We are extremely pleased with our experience at The Emerson. Our streamside room was fantastic and the view amazing. Everyone was extremely friendly and accommodating. The room was immaculate and cozy. Our couple's massage at the spa was wonderful. Our only complaint was the herd of elephants, aka the family of 4 (2 parents and 2 children) directly above us. The constant running back and forth, banging, constant dropping of heavy items, crying, screaming, and carrying on was incredibly irritating and distracting. We could not hear the television at night and were woken at 7am to the sound of children running back and forth. It was a huge disappointment that we could not get the full night's sleep were so looking forward to. We did not complain to management because we knew it was not The Emerson's fault that they acquired incredibly rude guests. Our only suggestion to The Emerson would be to keep families with children on the first floor and allow couples first priority to the second floor. Nonetheless, The Emerson really is a beautiful establishment and we hope to return one day and have better luck with our neighboring guests.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Emerson Resort & Spa

Address: 5340 Route 28, Mount Tremper, NY 12457
Location: United States > New York > Mount Tremper
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Mount Tremper
Price Range (Based on Average Rates): $$
Number of rooms: 53
Official Description (provided by the hotel):
The Emerson Resort & Spa is comprised of two hotels, three eateries, an Award Winning Spa and an amazing retail component. We are located in the forever Wild Catskill Forest and provide a great escape for all of our guests, especially city dwellers. The Emerson Spa features a menu of Holistic Wellness, both Western Treatment options and Ayurvedic Rituals drawing from Ancient Indian Healing Wisdom. Our Award Winning Spa includes 10 treatment rooms, 1500 square foot Fitness Center, Relaxation Room, Yoga Studio with Instructor led classes, outdoor Jacuzzi, outdoor Pool, well-appointed locker Rooms with Steam, Sauna and Showers. Breakfast is served daily streamside in our beautiful Phoenix Restaurant which is also a stunning event space. The Catamount Restaurant, considered a local landmark offers streamside family dining in a casual setting. Looking for something quick & easy? Our Country Store Cafe offers breakfast and lunch, as well as delicious treats for those with a sweet tooth. Shop at the Emerson and enjoy Catskill Shopping at its best. Our Country Store is a collection of intriguing shops such as The Emerson Outfitter, Ski Shop, Melina's Boutique, Men's Shop, Up Country, Grandma's Boutique, General Store, Velsani Antiques and our Famous Kaleidostore which houses the World's Largest Kaleidoscope. So if you're looking for Ice-skating, Cross Country Skiing, Snow Shoeing, Trout Fishing or Biking the Emerson Resort & Spa is your Mountain Retreat! ... more   less 
Also Known As:
Emerson Resort And Spa
Emerson Hotel Mount Tremper
Emerson Resort Mount Tremper

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