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“Pleasant Stay” 4 of 5 stars
Review of Holiday Inn Mt. Kisco (Westchester Cty)

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Holiday Inn Mt. Kisco (Westchester Cty)
3.0 of 5 Hotel   |   1 Holiday Inn Drive, Mount Kisco, NY 10549   |  
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Ranked #1 of 1 Hotels in Mount Kisco
Philadelphia, Pennsylvania
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
“Pleasant Stay”
4 of 5 stars Reviewed March 11, 2014

I booked my room at the hotel with much trepidation after reading the negative reviews posted here but, I must say I was pleasantly surprised. We had a room on the second floor with a king size bed. The bed was wonderful. I actually slept through the night which is rarity for me. I found the room to be clean and comfortable. I did not notice any peeling paint, outdated fixtures, etc. We did not touch the heat/air conditioning unit so I cannot comment on that issue. I found our hotel room to be extremely quiet. Whenever I stay in a hotel, I usually can hear the occupants of the rooms on either side of us and the shower of the room above. I did not hear anything from the other rooms. The parking lot was full on Saturday night so I’m sure those rooms were occupied. I found the staff to be friendly and helpful. I will definitely stay in the hotel again during my next visit to the area.

Room Tip: There is no elevator, request a room on the first floor if you do not want to carry your bags up a f...
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  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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126 reviews from our community

Traveler rating
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    47
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    10
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Swedish first
  • Any
English first
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 28, 2014

Checked in for 1 night and was upgraded to a king suite on the first floor as the girl at the desk was thinking I didn't want to lug my suitcase up the stairs to the second floor, they have no elevator. She was right. Had dinner at Teddy's, it was better than Denny's but not by much. Nonenof the plugs in the lamp bases worked. Had to move things and crawl on the floor to find a working outlet. The pillows were great and VERY comfy. Overall this hotel is quaint but needs a major reno.

Stayed February 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melody L, General Manager at Holiday Inn Mt. Kisco (Westchester Cty), responded to this review, March 11, 2014
Hello Amanda, and thank you for taking the time to write a review. You hit on 2 of the improvements we will be making in the next year! During our upcoming renovation, our lamps will be replaced, making for much better outlet accessibility. In addition, we will be installing an elevator! But I am happy that Oneka recognized that the first floor would be best for you during this trip. I hope to see you again in the future.

Many Thanks,
Melody
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Travelers are raving about these Mount Kisco hotels

Boston, Massachusetts
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed February 6, 2014

This Holiday Inn is overpriced ($168 plus tax) and is in a desperate need of a renovation. The rooms are outdated, paint peeling, window screwed with half of the window boarded up by the Heat/AC unit and the bathroom is tiny.
I was kept up all night by the heater that I eventually turned it off and froze the entire night.

Room Tip: There are a few hotels about 15 minutes in Tarrytown, you'd be best off staying there.
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  • Stayed February 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melody L, General Manager at Holiday Inn Mt. Kisco (Westchester Cty), responded to this review, February 9, 2014
Dear Mshal1984,

Thank you for taking the time to post a review of our property. True, our Heating/Cooling units are showing their age; we will soon be undergoing a multi-million dollar renovation, with those units being one of the first things changed! However, the rest of the picture you are painting of our rooms is not a reflection of the standards we keep. I would truly like to know which room you were in, so I can investigate more fully. If you are willing, I can be reached at 914-242-2800, or via email at mlloyd@roedelcompanies.com.
Thank you againg for your post, and for having chosen Holiday Inn Mt. Kisco.
All My Best,
Melody Lloyd
General Manager
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Zurich, Switzerland
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 4, 2014

It's a place you stay if you have an early a.m. meeting in the area and don't want to take the train from NYC (or pay city hotel rates). The a/c (heating) is noisy -- you wonder if there's a helicopter outside -- and the carpet in the hallway has seen better days. The servings in the restaurant are large but don't expect haute cuisine.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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IHGCare, Guest Relations Manager at Holiday Inn Mt. Kisco (Westchester Cty), responded to this review, February 19, 2014
Dear RSorge,

Thank you for taking the time to provide feedback on your stay. We are pleased to see you enjoyed your time at the hotel, and look forward to serving you again in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mineola, Texas
Top Contributor
77 reviews 77 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 24, 2014

I stayed here weekly for 7 months and the staff treated me like family. There were the occasional mishaps that happened, but it was the way the staff handled these that determined the magnitude. They exceeded my expectation in service. The on site restaurant is good with a wide selection of entrees. I definitely will stay here again when I am back in the area.

Room Tip: Ask for a room toward the back of the property as the front area gets crowded and sometimes loud.
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melody L, General Manager at Holiday Inn Mt. Kisco (Westchester Cty), responded to this review, February 9, 2014
Thank you so much for your kind words. The staff here does truly care for our guests and I am glad that showed through to you. See you next time!

Melody Lloyd
General Manager
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Winter Springs, Florida
Top Contributor
83 reviews 83 reviews
12 hotel reviews
Reviews in 52 cities Reviews in 52 cities
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed January 15, 2014

We stayed here with family and friends for a wedding in the area. It is very centrally located for enjoying the town of Mt. Kisco and getting to Chappaqua.
I was wowed every time I entered the hotel, because of the high ceilings, beautiful decor and stunning fireplace.
We had a wonderful experience in Teddy's Ultra Lounge for a late dinner after arriving from flights from California to Florida. The food was great, but the nice experience was largely due to our server, Teresa, whose unfailing good humor and attentive service at that late hour was impressive.
She helped satisfy the four young children as well as the adults, and we thank her very much!
Another nice aspect of the lounge was that it's large enough so that the children in our party could run around a little bit near our table without disturbing customers at the bar near the front.
The only real disappointments for us at the hotel were the lack of an elevator and the lack of an indoor pool!

Room Tip: If you have difficulty climbing stairs request a lower level room. The staff will help carry bags u...
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 10, 2013

We stayed here recently for wedding. Because of the affordable price, I wasn't expecting much. It exceeded my expectations. The staff was very friendly and accommodating, the rooms were clean and comfortable, and the food we ordered via room service was really good. I wished that our room had a minibar, but other than that, no complaints. We would definitely stay here again if we had another event to attend in the area.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Mt. Kisco (Westchester Cty)

Address: 1 Holiday Inn Drive, Mount Kisco, NY 10549
Phone Number:
Location: United States > New York > Westchester County > Mount Kisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Mount Kisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Mt. Kisco (Westchester Cty) 3*
Official Description (provided by the hotel):
The Holiday Inn Mt Kisco is like a charming country manor. It's an unique hotel in Northern Westchester, New York. As you enter the hotel lobby, Theodore, the Butler, beckons you into Holiday Inn Mt Kisco, where warmth and comfort are immediately evident. From the hotel's finely detailed furnishings to the magnificent stone fireplace and the Hudson River mural, Holiday Inn Mt Kisco's special touches create the feeling that you have entered a country estate. Taste the local cuisine at our Market Street Cafe, and take a glimpse of the nightlife at the hotel's nightclub, Teddy's. All guest rooms and common areas are non-smoking for your health and safety. The Holiday Inn Mt. Kisco is located in historic Hudson Valley area of upstate New York. Westchester County Airport can be found twelve miles south off Interstate 684. Your Country Manor is only a short metro-North train ride away from Grand Central in the heart of Manhattan. This is the hotel for visitors at the many area IBM sites. The growing and award-winning Northern Westchester Hospital is less than two miles from the hotel. PepsiCo, Curtis Instruments, Readers Digest and many other companies may be found relaxing in Teddy s Lounge or planning a meeting in the banquet rooms. A visit in any season to Putnam County or northern Westchester County must include a stop here at your Hudson Valley Manor. ... more   less 
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Also Known As:
Holiday Inn Mt. Kisco (Westchester Cty) Hotel Mount Kisco
Holiday Inn Mount Kisco
Mount Kisco Holiday Inn

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