i live on long island so i booked a two night stay mid-week on an internet site to stay in montauk. big mistake. i paid rack rate(only rate available at the time).the first night was ok. upon returning to our room the second night about 4pm from the pool we found house keeping stripping our beds. when i said we were a stayover they called the desk and were told that we would be spending the next night in another room! we were not told this at checkin. we were dripping wet and i had no private place to change the kids into dry clothes so we were forced to change with housekeeping trying to clean at the same time. a disgrace! storming into the front desk i confronted the clerk and asked why we were not told at check - in. we got no satisfactory reply. by now, my kids were acting up. i decided to cancel the next night and packed to leave as i live fairly close. at home i called to speak to the reservation supervisor who told me basically this is the way internet reservations are handled. i insisted that she make amends immediately. she offered me a coupon for another nite stay. iagreed thinking it would be a free night. when i got the coupn it was for a non -peak season night for 99$. what a bargain. need less to say i did not use it. i get treated better when i stay at hotels in nj and pa for 99$. the only reason they can get away with this is they are on the marina and they do weddings, so beware.