I WOULD NEVER RECOMMEND FOR ANYONE TO STAY HERE. We spent over $3000 to stay for 3 nights (2 rooms) in Montauk for a 3 day weekend. There was a 3 night minimum, or we would have stayed for only two. That being said, our customer service started off badly when I called to ask if there were standard coffee pots in the room. The owner, Vinny, rudely directed me to the website, where amenities are listed instead of just telling me himself. We arrived Friday night to a less than friendly reception and a dent/hole (looked like someone punched it) in one of the doors. We thought nothing of it and continued our weekend. The next day we called for a cot and he instructed us to call back at 6 (why?) to get it. He was nasty and less than accommodating. Everything we asked for he acted was like doing us a favor. When I called at 6:12pm and asked for a cot, he scolded me for not having called earlier and said we were not able to get one because his maintenance man went home. We went down and got it ourselves. Secondly, he offered us no help with the grill, in which is listed in amenities but he offers no way for his guests to light it. He told us to get charcoal, but made no indication that we would need lighter fluid so it costs us many trips to the grocery store and he offered no help whatsoever. Lastly, as we were checking out him and his wife accused us of making the hole in the door. When we explained it was already there, he said we should have told him (no where in the contract does it demand we report damages - this is not an apartment lease that we signed). He demanded we pay for the damages we did not. He was very aggressive and at one point his wife even lunged at my friend when she was trying to talk to her. It was borderline harassment. He ruined our Sunday that we would have spent in Montauk. He was unwilling to talk it out with us and when we wouldn't pay, he called the cops. We filed a report against him since his wife and himself were harassing us. Three weeks later he illegally charged my friend's credit card for the hole in the door. She disputed it with her card company as that is illegal, but owners should not be allowed to get away with something like that. We will never stay here again and will instruct everyone not to. I have never been treated like this before. People like him and his wife don't deserve to own businesses. I was beyond disgusted with this.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 21, 2012
The accusation are totally false and misleading. Due to numerous requests about amenties we wanted their stay as comfortable as possible so we made sure of inspecting their room before they checked- in; if there was a damage our house keeping staff are trained to report them to the office immediately, and we take these issues very seriously. Hence, there was no damage to the room at check-in. They stayed in the room for 3 nights and never mentioned once about the damage. When we found out the damage at check- out they refused to accept it, and even threatened us to write bad reviews.
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As far as cot is concerned they changed their request couple of times we instructed them to let us know before 6PM as our house keeping staff leaves for the day inspite of it, they come after 6PM and we still provided the cot the same night..
Apparently they were not familar how to use a charcoal barbeque and supplies needed. So we provided them with material and showed them how to start the barbecue.
Inspite of their threathening tone we are quite gracoius to let them use our facility after they check-out of the rooms. We are known for our kind hospitality and we go above and beyond to make all our guests stay memorable.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.