We went to stay with friends this weekend in Montauk, Friday and Saturday evening. They booked us a room at the Surf Club so that the boat wouldn't be too crowded. We were there for two nights, with a room change between, so we saw two of the rooms. The first was an oceanview room. Very nice view of the beach, with nice wild rose plantings coming up to the little deck. This was good, since the room was nothing to write home about -- basically about your average Marriott grade of room, though with a kitchenette. Shower was tepid at best both in the evening and the next morning for both my husband and me (we waited in between thinking we'd let it warm up, to no avail.) The second room was a non-ocean view. It seemed to have been refurbished slightly more recently, though as with the first room, could have used new bedding. Cleanliness of both was good.

Where the hotel really falls short is on service, which is clueless and unhelpful They called Saturday morning about our room change, wanting us out of our first room. However, they wouldn't give us keys to the second room, since it wasn't ready. We asked if they would move our luggage, since we didn't want to leave it in our friends' car all day while we were out doing things. They replied that we could move it, and we explained that then they'd need to let us in the other room. But they couldn't do that, because it wasn't ready....and around and around on this. It ended up taking two calls and a trip to the office to get them to agree that they could move the luggage, and they still seemed confused why we would want to know our new room number.

The real killer was that I left a pair of earrings in the room when we checked out on Sunday. I didn't realize it until we got home to California. The office isn't 24 hours, which I can understand, so I called the next morning and asked them to check. 45 minutes later, no call back. I called again. They said that they'd try to get the maid out there. I explained that the earrings were a birthday gift, sentimental value, etc. (all true, btw). They'd try to get someone to check. After *another* two and a half hours (this is over three hours from the first call), I called back again. Uh, no, they hadn't found them -- and they were rude about it! I realize the chances of getting my earrings back were slim, but I at least expected a CALL back!

I took my family to Montauk this summer and we stayed at the Surf Club.
We could not have had a better vacation! The staff was wonderful and the Manager, Maria could not have been more kind and welcoming upon our arrival. The rooms were clean and well kept and you can not beat the location and views!

We can't wait to go back next summer!

My family and I stayed at the Surf Club for a week in August 2003. We found these to be very reasonable condos with nice location on the beach. Very nice heated pool. Babysitting service if needed. Good cable and VCR for rainy afternoons. Short walk to town restaurants and stores (including two health food places--Joni's and Something Natural).Warning that "two bedroom condos" are actually one bedroom (i.e., a room with a door) and a *loft* that overlooks the living area. Queen bed in downstairs room, two twins in upstairs loft. Loft can get rather warm, even with the AC on downstairs. (My kids didn't mind.) From other visitors, I have heard that the Royal Atlantic condo's (nearby) include two bedrooms, both with doors, and are gorgeous, on the beach, with great views. Hard to get, though, since there are only 12 and I have heard they are booked a year in advance. The Surf Club has more units and worked out great for us.