September 15 – 19th
Let me begin by stating we will absolutely return to Gurneys Inn, as the location is stunning and the main staff is stellar. Having said that, I will now try to give a comprehensive Pros/Cons review and suggestions:
Location! You’re at the beach for a reason: So, make sure and get an oceanfront room overlooking their gorgeous beach and vast Atlantic Ocean. The front desk staff is terrific, friendly helpful; checking in and out was a breeze. We had a large oceanfront room and deck. It was clean and quiet. The bed was very comfortable, the sheets soft. We slept well, and spent a lot of time on our deck watching the pounding ocean and gazing at the boundless sky which is a real treat for us NYC folks. The food at the Sea Grille is excellent. We had the freshest fish, shellfish and best beef we’ve had anywhere. We especially loved their Gurney special salad and important occasion dessert presentation. Make sure and make dinner reservations as it fills up. The salt-water pool is state of the art, as are all the spa facilities.
We were at Gurney’s for a large wedding, which was spectacular, ending with a huge late night bonfire on the beach. But we stayed additional days because we needed some R&R. If you are planning a wedding, Gurney’s is a superior venue and Ginny; Gurney’s Wedding Planner is extraordinary. Never have I seen one person cover more bases with such care, concern, cheerfulness and good judgment as Ginny, who created a beautiful and memorable wedding for our friends.
Stairs: There are steep long staircases to get anywhere and only one service elevator, which you can use but only from the main level to the catering hall level. To get from there to the beach, it’s two fifteen-step staircases. So, if you have knee or hip problems this is something to consider. Gurney’s should really put in a covered escalator or something to get down to the beach, and another elevator, as so many people
(They had many senior travelers there) were having trouble getting up or down those stairs.
Cell Phone Service: No cell phone service in the Inn itself, but you can hunt around down on the beach, or drive up the road to get it. This means any calls you need to make while in the hotel will most probably be long distance calls from your room phone, which you will pay for.
WIFI: They have WIFI, but while we were there the last two days the signal was weak or non-existent. Could be because it was a bit stormy. But if you have a letter or files that must go out it could really be a problem. We called the desk about it, but no one got back to us.
Maintenance: While our room was clean, the bathroom was shabby. The toilet seat had scratches all over it; the bathtub was in serious need of caulking. The door was missing a doorstop, plaster form a repair was smudged around the floor, Refrigerator needed defrosting, hair dryer didn’t work (I called about it, but no one came)
Parking: Its all Valet, and it can take about half an hours to get your car sometimes. So know this in advance.
Room Service & Staff Issues The Sunday room service we ordered turned into a comedy of errors. They only had one delivery person on staff, who was clearly well intentioned, but untrained. He delivered our food without utensils, condiments, the wrong items, a filthy grimy coffee pot and a black hot water pot for tea that has a broke spout. Back and forth the poor guy ran trying to get it right. He was obviously new, and terribly apologetic. But we ended up with a cold uneatable breakfast and beverages in containers we didn’t dare drink from. And the waiter felt frustrated and terrible. Gurney’s needs to train their new staff and have a check list of what goes on the tray or at table, as we found in Monte’s and The SeaGrille, new staff, again and again didn’t know to fill water glasses with water, bring bread or utensils and napkins with the appetizers.
Things to Know: When we went to the SeaGrille without at reservation, even though the restaurant was half full, we were told by the hostess, Alicia, that she had reservations for all the tables and would we care to have drinks and appetizers outside and wait? We agreed. I had an appetizer and my husband had wine. After about half an hour we were told a table was now available, but would we settle our bill with the outdoor waiters, I balked wanting my appetizer to be deducted from my MAP dinner credit, but that’s not allowed anything you eat or drink while waiting to go into the restaurant is separate. We paid as was requested, then went back to the restaurant which was still barely half filled, which made us question the whole thing. Why’d we have to wait, and why couldn’t we use our dinner credit toward the shrimp cocktail I had been invited to order by the hostess of the restaurant, which came from the restaurant kitchen? Didn’t make sense, but she was adamant.
The waiters at the SeaGrille or Monte’s will want you to pay the balance of your bill (what ever is over your dinner or breakfast credit) and the 18% service charge in cash, which benefits them and you’re usually glad to do, just make sure you don’t then sign the bill too.
Everyplace has its Pros and Cons but Gurneys is a very special place.
Make sure you have a full ocean view.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.