When my husband and I went into the room, the first thing we noticed was the foyer light wasn't working correctly. It flickered continuously . I became more curious and went to check bed sheets and bathroom. The main issues were long black hair ( I have medium length auburn and my husband has short black) on the bed sheets and on a clean towel in the bathroom. I looked no more and went to call the front desk. The phone didn't work. I just went down myself. May, the very nice staff member called housekeeping and eventually we were moved to another room and given 2 bottles of water,2 bags of chips ,2 free breakfasts and an extra towel. Now the breakfast. Very good! I'm not a fan of Wolfgang Puck coffee. But, Ricardo helped make a better cup of coffee for me . He is a superb waiter and he and Paul are excellent workers.
I'm able to give this hotel 4 stars because of the staff and because once our problem was resolved (just changing our room was enough (we were there 2 nights), we had no further issues :)
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