I'm writing this as I'm having the only good part of this stay. The NOT complimentary breakfast I'm having.
Our organization comes here every other year for an event. Why? I don't know. Everything is always horrible. The service in the banquet, the food, the way they let the glassware and dishwater pile up on the table without a care while you try to enjoy the event.
The hotel is even worse. I paid above the group rate for an upgraded room (which wasn't an upgrade) to stay in a room that the climate control didn't work and the walls are so paper thin you can hear everything the guests next to you are doing. I had to call down a few times to ask if they could please speak to the guest next to me at 130Am because the TV was blaring loud. No response. I had to get out of bed and walk down to the front desk where Patrick was dismissive and could care less.
The following morning 45 minutes before we were required to remove our things from the banquet room they were tossed down the hall in a pile w/o care like someone's trash.
We spend upward of $75k every other year to host an event here. I can guarantee you it will be our last.
- Official Description (provided by the hotel):
- The Hilton Long Island has completed a multi million dollar renovation. The lobby was completely made over and now boasts a brand new front desk and state-of-the-art business center. All guest rooms, suites and corridors were enhanced to meet the expectations of our guests. Guests can work out in a totally revamped fitness center fitted out with state-of-the-art Precor gym equipment. Both guests and locals now can enjoy fine, Mediterranean dining at the brand new basil’s BISTRO or enjoy a glass of world-class wine or cocktail at the new 45-foot bar at basil’s Lobby Bar. For those on the go, there’s basil’s EXPRESS, a fully staffed convenience store offering coffee, Danish, bagels, sandwiches, wraps and other good food ... more less
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- Also Known As:
- Hilton Long Island / Huntington Hotel Melville
- Melville Hilton
- Hilton Melville