We have been to this hotel several times and have had nothing but nice things to say about our stay. This hotel advertises affordable weekly rates as well as extended stays. Several days prior to hurricane Sandy's arrival I had checked the hotels rates online. The nightly rate advertised was $109, which is the usual nightly rate at this Extended Stay. After hurricane Sandy hit on October 29th and devastated many areas of Long Island we had found ourselves displaced, like so many other people on Long Island. The day after the storm we drove out to Melville and were able to make a reservation. We were to check in on Sunday November 4th. When we arrived on Sunday we did notice on the bill that we were being over charged by more than $50 per night. After what we had been through earlier that week and also being that we had NO other options we decided not to even mention the raised rates and to just be happy with having some place warm to stay with our pets. On Tuesday November 6th we received a letter under the door stating that the hotel is at a sold out status and if we wish to extend our stay to contact the front desk. We immediately went downstairs to try and extend our stay. We were told that our names would be put on a list and they would let us know. After making several calls and having a colleague of mine also make a call to Julio the GM, he was nice enough to let us extend our stay 2 extra nights. We checked out before work on Friday Nov 9th. Thats when we received a bill for almost $1,000 for a 5 night stay at this hotel. I immediately wrote a letter to corporate to complain that this hotel raised its rates on people who lost their homes during a hurricane. Knowing that people do not have a choice, this hotel raised its rates as if it were a holiday. I explained to corporate in the letter I wrote how unfair and immoral it is to do this to people during such a hard time. This hotel cheated so many people out of a lot of money. Extended Stay Corporate did not respond to my letter or try to reach out to me in any way. I am going to report this hotel to the attorney general of NYS because in the end corporate can choose to ignore one voice, and let american greed run their company, but what was done to the people who stayed at this hotel during the aftermath of hurricane Sandy is illegal. I urge anyone considering spending their money at this hotel chain NOT TO.
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- Also Known As:
- Extended Stay Melville
- Melville Extended Stay