We needed a one night stay for a cross border shopping trip and in this area there arent a lot of hotels -- lots of camping type places though.
First issue was with the website. When searching for rates there is a box you can click for "senior " "AARP" " military " etc but what happened was when you clicked on one of these rates the display changed from super 8 Massena to another completely different hotel. Then when we actually had a one night rate at the hotel we wanted and clicked on " book " we got a page that said we had a 8 night booking starting that very day. Easy to end up with a non-ref booking at a incorrect hotel if you are not fully attentive. So we booked by phone with a man on another continent and the e mail confirmation we asked for never came. So, we e mailed customer service and they e mailed a confirmation -- but the price quote was wrong.
Super 8 has all this hype about being super friendly. It was a cheap, poor lobby with an OK checkin person. Our room was clean and neat. Problem however was that when anyone along our corridor closed their door the bed and whole room shook like we'd had a earthquake. Then people checked in the room above us. From 11pm on as they walked around it sounded like a load of elephants banging broomhandles on the floor. Oh, I nearly forgot --- 11.18 pm train noises as if it was coming through the room. More train horns in the morning too.
Bathroom was clean but there was an issue with the toilet === somehow it wasn't completely secured to the floor --- when you flushed water ran out between the toilet and floor tiles.
Breakfast had a make your own waffle machine, yoghurt, cereal , and usual coloured jelly that never saw fruit to spread on bread.
By checkout we'd decided that it had served it's purpose as a clean place to sleep but we'd go somewhere else next time so we said nothing to the person on checkout --- not that he had time to do anything . He was checking people out , answering the phone and putting people on hold all at the same time as he had too much to do and no-one to assist.
As far as location this place is fine --- on Rte 37 , close to downtown, the Walmart Superstore, a giant Home Depot, Walgreens and a restaurant I haven't seen in years -- Ponderosa Steak House.
Oh, we had a frig and microwave which was useful till bedtime --- the frig was so noisy we unplugged it overnight
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Travelocity, Booking.com, Hotels.com, Wyndham, Priceline, Tingo, Cheap Tickets, BookingOdigeoWL, Despegar.com, Expedia, Venere and Agoda so you can book your Super 8 Massena reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Super 8 Massena Hotel Massena
- Super Eight Massena
- Massena Super 8
- Massena Super Eight