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“Ok place” 3 of 5 stars
Review of Super 8 Massena

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Super 8 Massena
2.0 of 5 Motel   |   84 Grove St., Rt 37 to Grove St Extension, Massena, NY 13662   |  
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Ranked #2 of 8 Hotels in Massena
St. Petersburg, Florida
Top Contributor
83 reviews 83 reviews
47 hotel reviews
Reviews in 39 cities Reviews in 39 cities
82 helpful votes 82 helpful votes
“Ok place”
3 of 5 stars Reviewed August 28, 2011

There aren't a lot of options in Massena NY so we chose the Super 8 based on those options. The hotel was average. Check in was easy, the room was basic. The walls were a bit thin and the room could have used a good dusting. Other than that, the stay was fine.

No WIFI in the room but you can use a computer they have set up in the lobby. This property should be renovated soon.

We might stay there again if we visit Massena.

  • Stayed September 2010, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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136 reviews from our community

Traveler rating
    33
    48
    41
    10
    4
See reviews for
65
17
10
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • Any
English first
Johnstown, New York
1 review
4 of 5 stars Reviewed September 8, 2010

I had stayed at this hotel many times and always had nothing but good experience, rooms are always clean. Good Breakfast, Internet connection and good customer Service. I would stay again.

  • Stayed September 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Petersburg, Florida
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed August 24, 2010

Haven't stayed here since 2007. Probably won't go back unless I need to. Specifically reserved a room with one queen bed because the picture on the Super 8 web site showed a large reclining chair to relax in. No such chair in the shoebox-sized room we were given. Just a desk chair and a very uncomfortable typical cheap hotel chair. The bed was very sloppily made and the end tables (which looked like they were purchased at a thrift shop) were all pushed all over the place. It looked like someone was moving the furniture and didn't finish. The room itself was tiny and the carpet was not vacuumed very well -- lots of debris on it. Just because it's an economy motel, doesn't mean the room has to be sloppy. Bathroom was clean, but the soap provided was the small facial soap -- no bath soap. These are things that you shouldn't have to ask for, even at a Super 8. On the third day, the housekeeper did not even make the bed --- the comforter was thrown on the floor along with the pillows. Management old us "well the comforter was already on the floor so that's what we thought you preferred". Ummm -- no, most people DO take the comforter off the bed when it's time to actually sleep. Of course they had no excuse for the pillows being on the floor.
The room did have a small referigerator/freezer and a microwave. There was also a small coffee maker with some coffee which we didn't try. There was also a continental breakfast -- which we didn't try. And also, to be fair, the bed itself was comfortable -- the mattress seemed new(er). Pillows were okay. Also - the bathroom itself was very clean.

There were also little signs that things had gone downhill -- All the little informational cards (e.g. "We have Wi-Fi" and "No smoking" and "Enroll in Rewards", etc, etc) were all wrinkled, and stained. The carpeting in the hallways seemed dirty -- like no one bothers to vacuum along the corners with an attachment.

Honestly, I was surprised how far downhill this place had gone since my last visit three years ago. I really got the impression that they just didn't care. From the housekeeping, to the general state of the room, to the fact that the room doesn't match the picture on the website, to management's response to the housekeeping issue -- it was all sub-par --- even for a Super 8. The only thing I expect from a Super 8 is CLEAN basic accomodation and for them to follow through on their "Pineapple Promise" or whatever it's called about hospitality. They certainly failed on this attempt. Accomodations in this area are very limited -- but there is an EconoLodge and a Quality Inn -- looks like it's time to try them again.

  • Stayed August 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, GA USA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed May 11, 2010

I will never stay at this dump again. The world's WORST coffee, dirty rooms, and a hotel staff that was not friendly and acted like checking me in was a huge chore for them!! The breakfast area was filthy dirty, the microwave in the room must have been about 25 years old. People standing in the halls talking on their cell phones outside my room late at night and no one around to complain about it. NOT A SAFE HOTEL FOR A SINGLE FEMALE TRAVELER!!!!!!

  • Stayed May 2010, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Petersburg, Florida
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed October 30, 2007

I have stayed at the Super 8 in Massena multiple times and have found it to be very clean, basic accomodation. You're not going to get anything fancy, but it is a comfortable bed in clean surroundings. The staff is friendly and accomodating. The bathroom is very basic, but clean and the furniture is sparse, but in good shape. There's free wifi and high speed internet access. If you don't have a laptop, there is free internet access in the lobby (albeit one small pc). Continental breakfast is included.

The one suggestion I have is to include some sort of arm-chair in the rooms with double beds. They only have one simple chair that you normally see with a small table - but there's no table. When you're staying here for a long period of time it would be nice to have a more comfortable chair to relax on. I think the queen rooms have a bigger chair.

Stayed August 2006
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Massena

Address: 84 Grove St., Rt 37 to Grove St Extension, Massena, NY 13662
Phone Number:
Location: United States > New York > St. Lawrence County > Massena
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Massena
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Massena 2*
Number of rooms: 42
Reservation Options:
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Also Known As:
Super 8 Massena Hotel Massena
Super Eight Massena
Massena Super Eight
Massena Super 8

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