We decided take our 2 kids to NY for Spring break. We decided to find an affordable hotel that was close to Manhattan. We have stayed at a few Best Westerns and they were ok. We read the reviews of this hotel and we thought it would not be bad. We arrived to the hotel at 2:00 a.m and let me tell you... we were extremely disappointed when we saw it...It was VERY dark outside and the building is very old. (I think it used to be and old school or something) OMG When my son saw the building he kept asking Mommy is this the hotel? (My daughter wouldn't even allow me to answer) she kept responding to him no, that's a house!
We were already there so there was nothing we could do at that point!
When we arrived we were warmly greeted by one of their male front desk staff members.
(The male Front Desk were a lot nicer to my husband and I than the female ones).
The female Front Desk attendants were VERY mean and disrespectful so were the Breakfast staff members. ALL (front desk, breakfast staff, housekeepers) of the female staff were mean, miserable and short. Would not look at us when they spoke and acted like we bothered them when asked questions. One of them (I think her name is Mena am not sure) was so rude and disrespectful that when my husband requested a final receipt she responded that we could print it out online. We travel very often and never had we been so disrespected by hotel staff.
The rooms are outdated have old looking, yellowish wall paper. The good thing is that they are spacious and clean.
Not too comfortable and to make things worst it was 30 degrees in New York that night and they only had regular sheets on the beds, when we requested some quilts from the Front Desk we were told that they did not have any at the time. Long story short we ended up having to sleep in long johns and sweaters that night.
Nice and clean.
Regular complimentary continental breakfast (mean staff).
Yellow cabs are very hard to come by and rarely stop in that area. We had to call one of their subcontracted cabs once and they charged us $35 to Manhattan.
Not too clean and we did not feel safe.
Complimentary but tight
The main reason why we will never go back to this hotel is because of the mean women staff, especially that Font Desk lady I mentioned before. We value customer service and unfortunately this people give Best Western a bad name.
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- Also Known As:
- Best Western City View Hotel Long Island City
- Best Western Long Island City
- Long Island City Best Western
- City View Inn Long Island City, New York