This hotel is something!! It was our last minute book, and we decided to stay here because it was cheap and located pretty close to Manhattan. I am not picky about hotels at all! Clean bathroom, a bed and a friendly personal that's all what I need. I have no worries about this place just because they have Best Western logo. What to say? Don't want toway be a nerd. Everything was old and mediocre around. Staff was not friendly. The only thing that I like was a view from our room - MANHATTAN. Next morning I realized how lucky we are because there is a cemetery across the street right behind the hotel, and I guess you have a big chance to get the room with a different nice view...They suggest you a free shuttle to subway station and back (free round trip once a day). So, it was our last day, we came downstairs to check out at about 10 AM (check out time is 12 PM). It was a heavy rain outside, we've got the check and ask for a shuttle. And guess what, the lady which worked this morning told us that we are not guests because we've checked out and we can't use their shuttle. It was the smile in her face, and it was the only time when I saw someone from hotel's personal smiling here. When we told her that it's ridicules, she suggested us to go away. We asked for a manager, he came and told us the same things. When I pointed to him that it's rude, he told me that I have to respect him and a hotel policy! What? Why do I have to respect you, while you are insulting me in front of your staff? He also said " If I gonna do exception for every person like you I'm gonna be out of business!" They threw us away like a garbage, and didn't even suggest to help us to take a cab or pay for their shuttle! You know what, I was not disappointed or angry I was shocked and couldn't believe that we have this kind of "service" in the US, especially in a hotel with "Best western" logo. I'm gonna write a massage directly to Best Western about this place. Ok, mister Businessman, I'll give you a simple mathematics: yesterday you saved $5, but you lost at least 7 hundred because I'm planing my next trip to NYC in near future. And guess where am I gonna stay? Definitely not in you "Best cemetery view" hotel. Good luck with your business though.
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- Also Known As:
- Best Western City View Hotel Long Island City
- Best Western Long Island City
- Long Island City Best Western
- BEST WESTERN City View Inn Long Island City, New York