the front desk clerk was so rude my wife was almost scared, a tall black guy with no manners at all, room are terribles. just dont go there, spend m,ore and go in a better hotel. i hope best western will take care of the problems in this hotel or their name might suffer from it

I thought the bulletproof glass surrounding the front desk said something about the neighborhood. But after dealing with the staff, it is more likely they have been shot at by guests, who were tired of being forced to deal with these jerks.
I have never seen, or even heard of, such a ridiculous staff in all my life. I swear I though I was on a hidden camera show, and someone was going to pop out with a microphone any minute, to tell me everything was a joke.
They lost our room reservation, and tried to double charge us fir a pos room that smelled like an ash tray, and broken dreams. I went back down to the lobby, and said we weren't going to stay in that room, and John at the desk said... "So what do you want?" I said, a refund, and a taxi. At 1am we had to book a new hotel using our phones. Take another $50 cab ride across town.
It eventually took over one month to get all our money back, because they tried to keep the money for the first night as a penalty... (for not having the room we reserved two months in advance.)
After 9 separate conversations, between three different staff members, over 37 days, who were all condescending, rude, arrogant, unhelpful, deaf, blind, and all seemed to have brain damage of some sort. (Manager Bibi, Manager Muhammad, Staff member John) I wanted to hang myself out of frustration. I couldn't care less about the money. I just didn't want one dime to go to that business.
I eventually got my money back, and although I am sure it wasn't the fault of Best Western the franchise, it is their responsibility to police and protect their brand, and at the very least, to know who they employ. And a room full of monkeys throwing poo and rotten fruit would make a more helpful and hospitable staff than those pricks. So I will never stay at a Best Western again, for as long as I live.
Thank you for reading, I hope you find a better hotel, that isn't this one.

Very bad hotel with bad location, next to a cemetery!!!!!!
Very scary to walk at night in the neighborhood,
There were bed bugs and now my whole family is sick and with allergy.
The hotel is not good at all, do not go there!
Better to pay more money and sleep in Manhattan

Me and my wife have been here for 4 days, and in generaly there is nothning really wrong with hotel. You can not get better hotel for such a solid price.

Pros:
Solid price for NY
average breakfast,
free shuttle BUT only once a day in only one direction!!!
friendly stuff,
15 min walk to nearest metro station

Cons:
- After very long flight we were exausted....at 3-4 am receptionist waked up us with the telephone telling us that there is a car service waiting for us....we must convinsed him that it is misunderstanding and we did not order anything....however he waked up us...
-Spooky district...we rather took a taxi to metro than walk even at day,
-room smelled on cigaretes....even that we reserved nonsmoking room
-a drank woman start screaming very lound at 3am in the reception, but...receptionist did not stoped her at all...
- you can hear almost everything through the walls
- restaurant should be 5 times larger...we were eating in the room