The room cost me 15,000 points plus $60 per night - exorbitant! At one time my below street level room must have been a decent size. They then tiled half the floor and put in a Jacuzzi style tub, making the room quite small. Besides the extremely comfortable bed, the room had a TV (not flat screen), a desk, wooden wardrobe, small refrigerator , 3 drawers, 2 night stands and an upholstered chair. The drawers would not open because the chair was in the way. The chair was needed to stand on to reach the A/C controls- the A/C was placed in the sliver of window above ground - above my head.
I checked in late on a Thursday night and fell into bed at once. Always when I check into a La Quinta I am given a welcome package with a bottle of water and some nibblies. Not here. Friday morning I go to take a shower and discover I have no wash cloths. That day and every other morning -3 more- I had to request washcloths. They were never supplied. Then I discovered neither the refrigerator or electrical outlet in bathroom were working. They fixed the fridge which had no controls and it froze anything I put into it, but there was still no working outlet in the bathroom. There was no clock and no phone by the bed. Also, being below ground the room was dark and the desk had no lamp. They did manage to find one for me.
Usually, La Quintas have a sign in the room saying if you forgot to pack something come to the front desk for it. I popped a button and had forgotten to pack a needle and thread. When I asked at the desk for one, I was told there was a dollar store a couple of blocks away.
I got a parking permit from them showing I was a guest at the hotel and parked in a designated handicapped spot. Someone without such a pass continually parked illegally blocking me in. When I asked the clerk if he knew whose car it was, he looked out at it and commented they didn't have a permit to park on hotel property, but he was unable to do anything about it. I asked for paper to write a note I was going to place on the car. After I wrote it, the clerk said I would have to sign it so he wouldn't be blamed.
On my last morning, Monday, I asked about printing my boarding pass. I was told "we have computers but no printers". I guess it was too much to expect them to print it behind the desk as any hotel which cared about its guests would.
Without a doubt this was the worst hotel service I have ever encountered and I travel extensively. I have complained to corporate headquarters and suggested they revoke the franchise agreement which is putting such a blot on their fine name.
Only way to get a good room is to stay elsewhere.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.