In many ways a decent hotel, but whatever you do, don't use valet parking. They put a scratch in my bumper, in an otherwise immaculate 2013 Honda CRV. The damage is estimated at 4-6 hundred Canadian. When I complained to Marriott, they tried to settle it with 5,000 points, the equivalent of about $50. I was a bit insulted, refused the offer, and as soon as I have used up the existing points in my account, I will be dropping Marriott as my go-to hotel. Decent rooms, decent prices, but if you can't trust staff to do the right thing, well, there must be lots of other good deals out there.
To be fair, I didn't notice the damage until I was back home, so all they have is my word on this. But let's face it, even had I pointed this out to them before I left, the valet would have said the damage had been there before I arrived. The damage was enough that he must have noticed it happening, so he had already lied once by not advising me what he'd done, so why not a second. And they do not go over the car with you at all before parking it, so again, all I would have had is my word. My word is pretty good, I stay at various Marriotts several times a year, and have never tried to swindle them. But I guess that means nothing to these guys. Anyhow, this hotel doesn't appear to have good video surveillance of the parking area, to check on accidents, the valets look a little young and rushed (hopefully the vetting process is not simply, do you have a license?) and obviously they are not to be trusted either to avoid damaging vehicles or to make good if they do. So avoid valet parking. It isn't super cheap, and there appear to be other options available locally.
Other than that, the hotel isn't a bad deal, and if not for the aforementioned car issues, I probably would have been back for a week in November, when I run the NYC marathon. Several elevated trains run right past the hotel, and although I can be a light sleeper, and although I think at least some of them run all night, the noise didn't really bother me. The breakfast area was a bit chilly when I was there - it was cold outside, and the automatic doors and large windows right next to the eating area aren't ideal for cozy eating. However, the room price is decent, for New York, and the one I had was well-maintained and clean. There is very little of anything locally, even at Queensboro Plaza, but there are several train stations a very short walk away, so access to Manhattan is very good.
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