First off let me start by saying I NEVER write reviews! But as a hospitlaity employee I am absolutely disgusted with this place and I lost all respect for the Marriott Chain! I stayed her during the wkd of the 4th of July and I had tons of fun things planned in the city. The first thing I noticed was that this hotel ws in the middle of nowhere so duting check-in I asked if I would have trouble getting a cab to go out that night. The Front desk agent told me to simply call 10 mins ahead and I did. What we ended up getting was a limo, that charged us $45 for a ride that wouldve cost 15 in a yellow cab and he dropped us off at the wrong location which forced us to spend more on another cab to get to the right place. That was strike one! Since this was a third party that they seem to use ofte I mentioned the poor service to GM (Ravi) who said he would look into and get back to me... he never did, I actually had to go back and ask for a follow up and there wasnt one. Strike two occured whe My friend and I met some guys while we were out. we invited them to the bar in the lobby for drinks however they arrived after the bar closed and was given my full name and room # the front desk agent. the front desk agent give them the info without ever calling me to let me know they were coming! This is BASIC front desk etiquite; you never let someone in a room if there name isnt on the reservation, you always call the guest to let them know if they have company,and you NEVER give out a guest information!! This could have ended dangerously! There is a big difference between inviting someone to the bar in the lobby and giving them your full name and room #!! Again I communicated this to the GM and after going back and fourth for over 25 mins I was told he would "investiagte this situation" and he would get back to me. It has been 2 weeks since then and still no word from anyone about any of these issues. these are just two of many issues I had during my stay. This place is joke, they know nothing about customer service and it is pooor representation of the Marriott company. I will never stay here or at any other Marriott again!! and if you're a woman looking for a safe secure place to stay, DONT STAY HERE!!!
- Also Known As:
- Fairfield Inn & Suites New York Long Island City/Queensboro Bridge
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