My wife and I flew into NY-Kennedy on May 23 from Europe to discover our continuing flight was cancelled due to bad weather. After trying to transfer unsuccessfully to a flight from LaGuardia, we found ourselves badly in need of a hotel...all the airport hotels were fully booked. Through the Marriott 800 number we got a reservation for this hotel, and with the help of a taxi driver arrived about 9:00 pm (exhausted from our travels and the time zone change). The area around the hotel looked like an industrial zone under construction. However, the welcome we received from the desk clerk,Eleni was warm and efficient. She immediately got us checked in and apologized for only having a double room available.
The next morning we were very impressed with the free breakfast which included hot (eggs, waffles, bacon,and sausage) and cold items (yogurt, fruit, cereal etc).
Since we could not get a flight out until the 25th we asked about staying another night and a place for lunch and were sent to a wonderful deli/restaurant, Zante's about 2 blocks away and then given a tutorial on how to use the subway to get to the World Trade Center by the manager, Louis Gonzalez.
As we checked out on the 25th about 8:30 Eleni was again at the front desk wishing us a safe trip home.
All we can say is this hotel and its staff turned what could have been a disaster into a pleasant experience.
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