The staff at this hotel is so thoughtful and nice they deserve to be recognized.
Robin, Emily, and from Housekeeping Department Lala and William, regular overnight favorites Front Desk agent and Chris (who even helped figured out something in the computer while finishing a project) always with a smile, my favorite breakfast lady that is there 5 days out of my week and each one of YOU that have that service attitude instill in you, thank you for all you do!
While staying there I took the train to go to Manhattan (by the way the train station is very convenient, just a block away) and when I made it back and got out in the street felt totally lost….called the hotel and Noel answered very pleasant so I explained where I was. Very reassuring he said not to be scare (guessing he felt the panic in my voice?!) that I was at the right place just needed to go back and get out by the Northern exit and if I needed more assistance to call back. I did just what he instructed and arrived at the hotel within 5 minutes.
I stopped at the Front Desk to thank Noel just to find out that Brian from Valet Parking was on his way to meet me at the train station and make sure I was alright!
Noel called Brian to let him know I was already at the hotel and when Brian came back he mentioned the blue light and the clock on the top of a tall building to use as a guide, so every time I look at the light and clock I know I am going on the right direction. Noel and Brian thank you!
All of them are always eager to assist with a smile; they make you feel welcome and comfortable!