Me and my family stayed at this hotel for the weekend only one day and the customer service was Phenomenal. Tiffany and Cody at the front desk where the best front desk staff I have ever experience want to tell them Thank you for everything and every time I come to New York I will stay here no matter the cost. I work for a Marriott and I wish I work with them at my hotel. This hotel should be very proud to have them working with them they made my stay a very good one. See y'all again soon!!!

The staff make this place 5 stars!
Facilities are very nice, fresh, new, confortable and accessible but people make the place.....
It's been a week already at this place and I have not been disappointed, for that I have to write this review. Tiffany at the Front Desk was delightful since the moment we called to get directions and when we walked in she called out my name (just a guess since we talked on the phone shortly before arriving) and treated us like if we were regulars at this place, very nice lady.
Hats off to Terrence who is an excepcional gentleman, his personality, commitment to serve and respect really stands out.
Keep up the good work and the great attitude!

We have stayed here with my friend 4 nights, mo - fri. The hotel looks great, I loved the décor! The room was spacios (the bathroom, too), but had indaquate storage space, just a small wardrobe, cca 50 cm wide. We had a room on the 15th floor with 2 doubles, beds were supercomfy. The trains are pretty loud, but we were so tired from shopping and sightseeing that it didn´t bother us. The free breakfast wasn´t my cup of tea, no alternative to the too sweet bakery products, only fresh food were apples and bananas. There were some butter, cheese spreads, corn flakes, oatmeals, yoghurts, milk, fruit compote and they also had a wafle maker. But it was free and better than nothing. :-)

Room was clean & comfortable, staff was efficient & courteous. The neighborhood is very mixed, but I saw women walking alone at night, so I don't think it is unsafe. Great access to Manhattan via subway, which is a short walk away.