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“What a flipping nightmare!” 1 of 5 stars
Review of Comfort Inn

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Comfort Inn
2.0 of 5 Hotel   |   42 - 24 Crescent Street, Long Island City, NY 11101   |  
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Choice Privileges Points
Ranked #13 of 23 Hotels in Long Island City
Strongsville, Ohio
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“What a flipping nightmare!”
1 of 5 stars Reviewed September 4, 2013

First off, I called and asked about the neighborhood before booking, or I would nave never taken my daughter and niece to this run down area with bags of garbage on the streets. We did early ck-in, they took our bags to be held. Went out to spend the day in the city, came back at 11:40 PM to have our bags sitting at the counter and person at the desk tell me we no longer have a room due to a "flood".Long story short, there was no place to go, and he saw we were not going to leave, & around 1A M, it was a miracle, not one but 2 rooms appeared! He also told me "Lady, I don't have to do anything for you."Plus he also said when we finally got a room, that now he has to turn someone else away, when At 2AM! Another worker told me there was a big concert not far away. I was using my Choice Points, so my take is he wasn't making money on me and he could sell my room to someone else. Ended up cut the trip short, left in the morning because couldn't count on another night there. Plus the window air conditioner was loud and I was up all night. Horrible, nasty, scary people to turn 3 women away at midnight. I will commend the Comfort Inn for returning my points to me but that idiot should lose his job.

  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortinnlic, General Manager at Comfort Inn, responded to this review, September 9, 2013
Thank You for taking the time to share your reviews.
I would like to apologize for any inconvenience during your stay at our hotel.

for our readers, we would like to clarify a few things:

Hotel gladly held luggage for you for free since you arrived very early and did not want to wait.
Hotel genuinely had maintenance problems and was contacting all guests that had not arrived which is a normal procedure for any hotel.
We accommodated you on one of the highest floors and had to inconvenience some other guest as you are a privilege member.
We offered to accommodate you at another hotel and pay for transportation but you wanted to stay at our hotel.
You specifically selected our hotel for redeeming your points.

Hotel offered bonus points for the inconvenience.

We take pride in our customer service and tried to do everything possible to make your stay comfortable. If there is anything else that could have been done in this situation, please let us know.

Thank You.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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332 reviews from our community

Traveler rating
    78
    170
    57
    13
    14
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69
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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English first
Albion Park, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 22, 2013

My family and I had two days in New York, middle of July; we were very happy with the Comfort Inn. The location surroundings is not one of the most exciting but it is very easy to reach Manhattan through the subway, Literally five minutes walk. The people at the reception are very friendly and helpful and the hotel is very clean. We had better time here then the so called five star Caesars palace where staff were rude and not professional. I have no hesitation in recommending the Comfort Inn. You will be happy.

Room Tip: We had the two double bed room, one of the bigger room thy have.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 17, 2013

We were initially skeptical of staying here considering some of the bad reviews on tripadvisor. However, we were pleasantly surprised when we arrived. The staff were very friendly and helpful and could answer all our questions about how to get to and from places. The room was clean and comfortable. We had the window that looked over the scrap/rubbish yard but to be honest - who spends their entire holiday looking out of the window?! So we weren't that bothered! Although at night you could see Manhattan lit up beautifully which was quite a special sight! We never had any noise problems from any other guests and the bed was comfy.
The choice of continental breakfast was adequate for us and we would agree that the breakfast area is very small (about 3 tables for the entire hotel!) so either get there early, or you can take your breakfast back to your room which was fine. The room was cleaned very well every day and there was also a safe to put your valuables in. There are vending machines too if you crave a midnight snack!
The hotel is perfect and affordable for subway transport right into the heart of Manhattan - about 10/15 minutes journey takes you straight to Times Square. The area directly around the hotel is not much to write home about - the only walking in the area we did was to the subway station which was about 3 minutes away.
Overall, if you want affordable, clean accommodation in a great location then this is the place!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milazzo, Italy
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed August 17, 2013

We stayed in this hotel twice when we first came to New York and the second time when we went back to Italy. The hotel is very close to train stations which will bring you to the heart of the city. It is also accessible to & from the airport. The surroundings have some rubbish but aside from that, the place is recommendable. Breakfast is good compare to other Comfort Inn hotels or under Choice hotels chain we have stayed, they have more choices. The service was good and room is clean. It's no five star so don't expect a 5 star standard. It's comfortable, safe, clean the beast factor is the accessiblity (location)!

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 12, 2013

The price and the location is what makes this hotel great. The hotel is within 2 minutes of walking distance to the 7 train which takes you into the city. We have stayed here both times during our visits to NYC. You want find any thrills here, but you will find a comfortable bed and a clean room.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn

Address: 42 - 24 Crescent Street, Long Island City, NY 11101
Phone Number:
Location: United States > New York > Long Island City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Wheelchair access
Hotel Style:
#9 Romantic Hotel in Long Island City
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn 2*
Official Description (provided by the hotel):
Comfort Inn - Long Island City is located at the base of the famed Queensboro/59th st. bridge that connect Queens to Manhattan. We are just minutes away from Midtown Manhattan. We are located just 1 block away from NYC Subways - which is the best way to get around NYC. Located just 7 miles from LGA and 12 miles from JFK. A great way to stay in NYC without having to pay the high Manhattan prices. Free Wi-Fi, Free Breakfast, Complimentary use of Business Center and Fitness Center, Free Newspapers, Iron/Ironing boards, In-room Safe, In-room coffee makers all come standard with your room. ... more   less 
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Also Known As:
Comfort Inn Hotel Long Island City
Long Island City Comfort Inn
Comfort Inn Long Island City, New York

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