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“Great place to stay if you want to visit NYC on a moderate budget” 4 of 5 stars
Review of Red Roof Inn Queens

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Red Roof Inn Queens
2.5 of 5 Hotel   |   3805 Hunters Point Avenue, Long Island City, NY 11101 (Formerly Queensboro Hotel)   |  
Hotel amenities
Ranked #23 of 26 Hotels in Long Island City
Belgium
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great place to stay if you want to visit NYC on a moderate budget”
4 of 5 stars Reviewed October 27, 2009

We didn't get off on such a great start. Upon our arrival at the HI Express Queens, there was some arguing with the front desk about our booking. In the end we (the guests) were proven right, and we never received any feedback or apology from the front desk. Other than this small hiccup, we really enjoyed our stay at this hotel. Grand Central Station and Times Square are one subway ride away. The subway (7) runs all day and all night, so transportation to and from Manhattan is very convenient. The walk from the subway stop to the hotel at night was a little scary at first, but after we realized that the neighborhood looks scarier than it actually is, we were OK. Nothing bad happened after all.
The hotel is clean, to say the least. Beds are big and comfortable. Nice bathroom, big TV, refrigerator and microwave in the room. Complimentary breakfast was good. Would definately stay here again if I come back to New York!

  • Stayed October 2009, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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413 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Toronto, ON
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed October 9, 2009

My wife and I have stayed at the Holiday Inn Express Midtown Tunnel for three nights in September 2009.

Good about the hotel:

Location: The hotel is a 10-15-minute casual walk away from the "40th Street/Lowery Street Station" on the Seven Train Line, from there the subway will whisk you off to the Grand Central or the Time Square in less than 15 minutes. The neighborhood is largely made up of a mix of townhouses and low-rise apartment buildings. Like many other neighborhoods in Queens, it is not of any particular attraction but generally pretty safe (even at night). The local restaurants are mainly concentrated in the subway station area, where you may also find a couple of grocery/convenience stores. The Queens Center Mall, where many of the locals go shopping, is about 15-20 minutes subway ride to the east (requires a transfer, though). We didn't want to shell out another two or three hundred bucks a night to be smack in the Time Square, so we felt fine to settle with this location.

Services: During our stay in the hotel, we found the reception was professional, helpful and nice. The gentleman and two other ladies at the front desk always tried their best to answer any questions we had on issues such as directions, local shopping, etc. We also found the room cleaning was efficient and attentive. Our room was kept tidy and orderly through our stay. The breakfast buffet was decent and sufficient.

Not-so-good about the hotel:
Breakfast: The breakfast buffet is served in the back end of the hotel lobby, which has about seven or eight round tables. Depends on how full the hotel is, sometimes you may find it taking you longer to find a table than to figure out what to eat.

Room: The rooms are equipped with window air conditioner, which inevitably makes a lot of noises. This can be a bit annoying to some people.

Services: The hotel doesn't provide any left-luggage service to its customers. According to the reception, you're free to leave your luggage in the lobby, which is under the surveillance camera. But we didn't feel comfortable to do so.

Overall we felt quite happy with our stay. We think the hotel is a good buy. We will consider staying here again when we visit New York City next time.

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed September 27, 2009

Checking in wasn't a problem. (Although, just so you know, they will not hold your bags if you arrive early.) We got the room on the 2nd floor (top floor) right beside the elevator (so it was quite small!) AND which faces out towards the Holiday Inn sign on the front of the building. So we had practically no light. We would have asked for another room, but they were completely booked up because of the US Open. Apart from that the room was very nice and clean. There was a microwave, small fridge, coffee maker, etc. There was free internet (which we used a bunch through our laptop, no problems). The bed was a bit too firm. We spent 3 nights there. The breakfast was great. (Just make sure to get down there before 9 to get a seat.) There were eggs and bacon every morning, plus yogurt, milk, juices, tea, coffee, oatmeal, cereal, cinammon buns, bananas, toast with jam, etc. (I always thought of making a pb&jam sandwich with some fruit for lunch later, but never did... It's an idea though.) The hotel was about 10 minutes away from the subway, the number 7, which passes frequently (and 24/7) and stops right at Grand Central Station and Times Square, after about 15 minutes on the train. So much cheaper staying in Queens/Brooklyn instead of Manhattan! It's straight down one road to walk to the stop, and there's a McDonalds, plus various small markets near the station. It might have been a little sketchy at night, but we were always fine even when we got back to the hotel around 2 some nights. It was good for somewhere to sleep.. Check out was rushed and they spoke on the phone the entire time, didn't really leave in the best terms.

  • Stayed August 2009, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pijnacker, The Netherlands
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed September 22, 2009

Location is alright; you'll never wait long for the subway, which takes you to Times Sq in 10-15 minutes. Neighborhood doesn't look like much, but is actually pretty good. No problems there, and we never felt unsafe.

Customer service was decent on the whole; although some hotel employees weren't too helpful, most of 'em were really nice and attentative.

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed September 14, 2009

The Location is not the best its right off the highway and a 10 min walk to the 7 train.
By accident we were reserved for a non smoking room, I politely asked if I could switch it for a smoking. Which wasn't a problem. When we walked in to the smoking room, I swear to you my bathroom at home is bigger, and I live in an apartment. I know that the hotel is only for sleeping, but this was bad, and the phone wasn't working in the room. I kindly requested another room. I didn't care if it was smoking or non smoking at this point. The temporary general manager was extremely rude about it, i couldn't believe it. After 10 minutes we got switched to a room on the 1st floor, that was after he found out I was a Holiday inn employee from one of the employees. It shouldn't matter if I work for the hotel or not, but apparently at this hotel it does.
The breakfast is good. Eggs, bacon, Cinnamon buns, yogurt, etc , but you have to be up by 9:30 which is hard when you've been out the night before.
I wont be staying at this hotel next year. A little tip for those who don't get a holiday inn employee discount. La Quinta hotel on queens blvd, is way better then this hotel for the same price

  • Stayed September 2009, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed September 2, 2009

Have stayed here several times and have found the hotel to be hit or miss. The location and free parking are what makes the hotel a keeper and the breakfast is delightful. However, recent visits have presented a few problems such as non-functioning hot water and television, and a nasty overcharge on a family member's credit card. Since I have stayed here more than once, I can say confidently that these were not recurring problems. If you're willing to tolerate the shoddy service and potential non-functioning amenities, you'll more or less get your money's worth.

  • Stayed December 2006
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Montreal
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 9, 2009

In two day after I get back from this hotel, I found extra 100 USD charge on my credit card.
Called there to clarify what was wrong and was abused for vandalism by administration.
The only one thing that we did is put two beds side by side and never put them back (guess here was my mistake). Now they said that room was completely destroy, bad frames were broken, on top of them they even said that phone was broken and they called for technician who charged them 270 USD to fix it. Regarding phone I found it disconnected after first clinging at the room. Just put it phone jack back and never checked it. We have about same system and work, to fix unplugged jack you just have to run reset on server, less then one minute work. At the end they told me that to proof that they have technician report and pictures and that I’m lucky that they do not charge full amount.
I know I would not be able to proof my innocents, but I know for sure I did not do any damages there. I would probably leave it on them, but will try to advice other people to avoid this place and be aware of that can happen.
Plus the hotel is far not close to the subway, good 20 minuets walk in absolutely unsecure/unsafe area.
Nothings is around.
Extremely nose from Hay way.
You can hear every step of your neighbours.
Rooms extremely small.
You are facing a cemetery (are we in NY for fun or what)
Please think twice before you decide to go there.

  • Stayed June 2009, traveled with friends
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Queens

Address: 3805 Hunters Point Avenue, Long Island City, NY 11101 (Formerly Queensboro Hotel)
Location: United States > New York > Queens > Long Island City
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #23 of 26 Hotels in Long Island City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Red Roof Inn Queens 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Centrally located hotel near the Midtown Tunnel, just four miles from Manhattan off the Long Island Expressway (LIE) Rt. 495 and Brooklyn Queens Expressway (BQE), Rt. 278. The hotel is located 5.2 miles from La Guardia Airport (LGA)/ 9.8 miles from John F. Kennedy Airport (JFK). We are at a walkable distance to many popular restaurants serving local cuisine. Hop and skip to Manhattan, Times Square, Statue of Liberty, Empire State, Wall Street, Brooklyn, Broadway, CITI Field and Yankee Stadium and many points of interest daily by the #7 train which is just 3 blocks from the hotel. ... more   less 
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Also Known As:
Holiday Inn Express Queens
Holiday Inn Queens
Holiday Inn Long Island City
Long Island City Holiday Inn
Red Roof Inn Queens Long Island City, New York

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