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“Z Hotel - Very fun” 4 of 5 stars
Review of Z New York Hotel

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Z New York Hotel
4.0 of 5 Hotel   |   11-01 43rd Avenue, Long Island City, NY 11101   |  
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Hotel website
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Hotel amenities
Ranked #2 of 26 Hotels in Long Island City
Certificate of Excellence 2014
Philadelphia, Pennsylvania
1 review
3 helpful votes 3 helpful votes
“Z Hotel - Very fun”
4 of 5 stars Reviewed April 23, 2014

Enjoyed our stay....Very modern and eco friendly hotel....Has a bar downstairs....It is street parking, so be aware of that....Free round-trip shuttle to Manhattan , leaves you at 59th street / 2nd ave....Has roof top view....No pool....Friendly people....I would recommend it as its a nice way to stay in NY and kinda be away from the hustle and bustle of Manhattan

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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805 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (206)
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swansea
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 23, 2014

Exactly what we wanted! Reasonably priced hotel, which was beautiful and full of character. All staff happy, helpful and welcoming. Best view in New York! We will definitely stay here again when we return to New York. With the shuttle and having a subway near by it was so easy to get everywhere, without staying in the main over crowded tourist areas!

Stayed April 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elmhurst, New York
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 22, 2014

This is our response to Mr. Zilberman the owner of the Z Hotel as he asked How was your stay via an email.

Please note, it has been 6 full days and NO RESPONSE FROM ANYONE.........

Mr. Zilberman,

Let me start by saying, your establishment is beautiful from the front door up to the rooftop/ bar.

We decided to finish off our wedding day by spending our first night at the Z Hotel as newlyweds.
Everything was going great until a front desk representative called us several times in the
morning rushing us to Check out before our requested and approved late check out ( 1:00 pm).
Samantha called us about 11:45 am asking us at what time were we going to check out?
We informed her that we had a late check out, she proceeded by saying it was fine. For the next
20 minutes thereafter there were a series of calls asking us to move from our room into a room
On the 5th floor as they "needed to prepare the room for the owner's mother". We said we were
Sorry but we could not accommodate as we were not ready to leave.
At 12:37 pm, a bell boy came to the door asking to get our bags, we informed him that we
were not ready and we will call when the bags are done. In exactly four minutes the same
Bell boy BANGED on our door and said " I have to take your bags now because we need this room,
as per the front desk".
We proceeded to tell him that we spoke to front desk already and he stated "they are the ones
Who sent me so I need your bags".

Mr. Zilberman, I would love to recommend family, friends and business associates to your
establishment, but how could I when it was not a complete satisfying and amazing experience
On our first day as a Newly married couple. I think that your staff needs to be trained
continuously as they must understand that the paying customer must always come first.
This is a customer service business and if your customer is NOT satisfied then they will not
recommend your establishment nor re-visit.

I truly hope that you respond to this email.

Thank you,
The newly Mrs. Orr

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 22, 2014

we a stayed for 4 nights and felt as if the staff went out of their way to assist forgien guest but ignored us Americans...We saw them repeatedly giving sight seeing advice and tips to others but barely answered our questions. We finally decided to check out a day early to drive back to Florida because we heard a storm was coming through the Carolinas. We then received a charge on our credit card bill for 150.00 in mini bar charges but we only consumed one bottle of water. we guess the staff must have stayed and partied at our expense the last night. Or maybe it was because we were gay and in NYC to be married and they knew that! Makes ya think....

Room Tip: Better places with better service
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  • Stayed April 2014, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, Director of Sales at Z New York Hotel, responded to this review, May 12, 2014
Thank you for choosing the Z NYC Hotel for your accommodations. We appreciate your feedback, and we are always looking for ways to improve our guest experience.

I’m truly sorry for the way you felt about your interaction with our front desk staff.

The Z NYC Hotel in no way shape or form would discriminate against our guest or any patron visiting the hotel. We are a very diverse hotel company and take pride in being so. Although we may have many international guest staying at our property, we do have many domestic guest as well. Our front desk staff is always available to assist and help to answer any questions you may have. Although the hotel will be busier at times than others, we do ask that you be patient with us and we will answer your questions as quickly as possible. We also have managers on property to answer your question as well or should any issues arise to rectify the situation as quickly as possible. We would never want our guest to feel uncomfortable or ignored.

We hope you’ll visit us again and know all are welcomed to the Z NYC Hotel.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 19, 2014

1. Felt like family at this hotel. The staff were above and beyond helpful! We forgot our camera at some place in the hotel, and within 24 hours of misplacing our camera, Igor (Front Office Manager) called my mobile and informed me that with some good detective work, he was able to determine that the camera was mine. He took care of everything to FEDEX it to me (my girlfriend and I had already checked out and were traveling). Really excellent customer service!

2. Spectacular views of NYC! Super romantic to have those views from your room. The weather was cold for April, but we still visited the Rooftop: simply amazing!!! You have to go to see it yourself, pictures and words cannot capture the beauty of the views!

3. Free shuttle that is a short ride to 59th and Lexington! Left on the hour every hour and on time! Again, differentiated excellent benefit for guests!

4. I proposed to my girlfriend on this vacation to New York. This meant frequent use of WiFi and Long Distance to tell all our families the good news. WiFi and Long Distance, both free! Again, differentiated excellent benefit for guests!

5. A complete and bountiful continental breakfast buffet included with the stay! All in the lower lobby bar area, which is an elegantly decorated and hip lounge!

6. Very clean and comfortable room, ideally sized for couples! Modern styling, with ideas that my girlfriend liked considering for our own home.

This is the best value for an incredible memorable experience in New York City!!! I travel to NYC and other cities frequently, and the guest experience and benefits from the Z Hotel NYC are unparalleled. We will be back to stay again!

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 18, 2014

we have just arrived back in the uk today, we spent five days in new york staying at this hotel.The hotel staff were very happy to help and very friendly, Every morning staff made the effort to greete us.The hotel catered to our request and provided us with a room with an amazing view of the new York skyline. The free shuttle service to and from Manhattan was excellent and always on time, if full the hotel would arrange a taxi at there own expense. We had breakfast at the hotel which was a lot cheaper than a breakfast in Manhattan and its all you can eat . The room was perfect in every way it was clean and the beds were extremely comfy. Overall a great base for visiting all that NY has to offer Extremely high standards at a reasonable price would definitely return again. Highly recommended

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 13, 2014 via mobile

Our first trip to NY and we were keen to have a good base and decent value for money.

We felt very fortunate to have stayed here. The views were exhilarating. Honestly we arrived at night and the skyline lit up took our breath away...then the morning came and it was wonderful.

Decent breakfast and nice coffee was a plus and the beds were very comfortable.

Would recommend to others.

  • Stayed December 2013
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Z New York Hotel

Address: 11-01 43rd Avenue, Long Island City, NY 11101
Phone Number:
Location: United States > New York > Long Island City
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#1 Luxury Hotel in Long Island City
#2 Business Hotel in Long Island City
#3 Family Hotel in Long Island City
#3 Romantic Hotel in Long Island City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Z New York Hotel 4*
Number of rooms: 100
Reservation Options:
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Also Known As:
Z New York Hotel Long Island City

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