We had a pleasant stay here, and would likely come back again. It's SOO expensive to stay in Manhattan; If you dont wan't to pay the $$ for a Manhattan hotel, this is a good place to consider. But as with any hotels there are PRO's and CONs.
+hourly shuttle service to and from Manhattan (sometimes it's their school bus, sometimes a black van, and we even got a limo once!)
+every room in this hotel has floor-to-celing windows that face Manhattan
+quick service. called for an ironing board and iron and it was brought up in less than 5 minutes
+comfortable beds and soft towels
+our A/C and heater worked perfectly fine, we slept through the noise of the A/C
+large shower space, perfect water pressure
-not much sink space to store all of your toiletries
-their downstairs bar automatically charged us a 20% tip for 3 shots!! WTF??!
-neither of their two printers in the business area were working
-showers don't have doors/curtains! expect water to get everywhere...
We stayed during the week so we didn't experience any loud music from the bar on the roof, we were on the 9th floor. I guess we missed it on Thursday night when we were out in Manhattan til 4am but when we got back we didn't hear anything.
Service was OK but that depends on who you deal with. All the staff look very young. The staff in the day seems very nice and friendly but some of the ones who take over at night don't seem to give a crap about customer service and seem like they are just trying to get through their shift.
If you choose not to wait for their shuttle, the nearest subway station is about a 15-20 minute walk.