We were pleasantly surprised. We had read reviews criticizing the staff's attitude. This was not the case - the entire staff was very nice and attentive. Our room had the spectacular view of Manhattan as advertised - all the rooms do. And the same view from the 12th floor roof top bar was beautiful at night. Our room was modern and clean. The only suggestion I would make is that it would have been convenient to have a vending machine or snack area somewhere on the premises to purchase sodas/bottled water etc. The small fridge in the room was stocked with some items but they were pricey. The biggest bonus to the Z Hotel was the free shuttle service to Manhattan every hour and pick up in Manhattan on the half hour - this was a major plus for the hotel. We will definitely stay at the Z hotel again.