We stayed for 2 nights for Valentines Day. We totally enjoyed every aspect of our stay!! We got a room on the 11th floor ( top floor) and we were excited about that. The views from our room were amazing !! It was very cold during our stay so the rooftop bar wasn't open. The rooms are smaller BUT every inch of space is used, we have stayed in larger rooms that weren't as efficient and functional as this one! The shuttle service is one of the best features in my opinion!! The driver was extremely personable, he went out of his way to help us, they were always timely. Customer service is very important to everyone who worked there and it showed !! When we asked for things they were done right away AND the hotel was full when we were there !! We really didn't see or understand the 'bad' neighborhood thing, we had no probelms had dinner and drinks in the neighborhood, it was great!! We asked others staying there at the time and they had no probelms either!! We were very comfortable during our stay! We will definitely be returning !!