We spent 10 days at Z New York hotel in Long Island. The view was just as amazing as we hoped it would be!.
The transportation to and from Manhattan worked well, we experienced a few times that the old official Z hotel limo couldn´t hold everyone of us waiting to be picked up, but there was always another car dispatched quickly to pick up the rest of us waiting. At more than one occasion we were "upgraded" to a modern stretch limo :)
We got a room on 8th floor. Amazing view. The room is small but is well designed and decorated. We had everything we needed.
-Free phone call, domestic AND international.
-Fair prices for the mini bar
The negative experiences were
-Very loud music from the top bar thursday-saturday. We were told that the hotel worked on the problem with the sound so we hope it has improved since July 2012.
-Our mini bar didn´t get restocked after the first refill, which we thought was a bit odd.
-The A/C didn´t work proberly in our room, and died completely on our last night.
-The staff at the reception. They were all very polite and friendly BUT not very efficient. I made 2 complaints about the A/C(it was very hot in our room, 30 degrees celsius outside warms up a small room pretty effectively) but nothing ever happened. The last night before our departure we didn´t sleep at all because of the heat in the room as the A/C completely stopped working.
The only real problem was the A/C not working proberly. Without this issue we would love to stay at the hotel again.