We decided to stay at the Z Hotel, rather than in Manhatten, as we really liked the thought of the spectacular view from the rooms, as opposed to the normal Manhattan hotel which has a view of some office block or another.
Lets start with all the good things about the Z hotel. The view from the room was fantastic. We had asked to be on a high floor and the hotel arranged this. We were on the 9th floor. The view of the bridge and Manhattan is something special. Go to the roof top bar, it is even better and the bar is really buzzing. As late thirty something's, we didn't feel at all intimidated by the very hospitable staff who worked at the bars.
The breakfast was very good. Always on time and well stocked. Really nice orange juice. Makes all the difference. Again the staff were always very friendly and polite.
The shuttle into Manhattan was really cool. I believe it is a cadillac, which seats eight guests. The driver was again always friendly. I don't think many things will make New Yorkers take a second glance, but every time you got the shuttle, you could see people looking. It really was eye catching and a very pleasant way of getting into town. If you didn't want to get the shuttle, it really was very easy to get the subway, and despite warnings about the area, we felt completely safe and never had any problems. Please don't worry about the area, we found it to be fine. You can also get into Manhattan by getting the subway one stop to Roosevelt Island and then getting a cable car into Manhattan. REALLY COOL and cheap. If you get a Metro Card, it is free. Drops you off about a block from Bloomingdales.
The room was not the biggest we have ever been in, but it was adequate. It was well furnished, well cleaned, etc. Free international calls is a nice touch and it is a genuine offer. Electronic safe was a good size and a real must for me. The shower could have been a little more powerful, but I am just nit picking here. Every room faces Manhattan as the hotel is very slim, so you are guaranteed a view of the city.
OK. Enough of the good stuff, now the bad...
On check in we were greeted pleasantly and check in was quick. We got to our room, using the incredibly slow but really cool lifts, and there was a bottle of champagne, which we thought was from the hotel, as we had let them know it was our anniversary, and we had requested a high up room. There was no note, no champagne glasses and very little ice left in the wine bucket, i.e. the champagne was not cold. So we ended up drinking it from our bathroom glasses. We found out on getting home that my brother had arranged the champagne, with a very personal message which he wanted to pass on to me. This has annoyed me.
During our stay the temperature in the city was around 95F, very hot. On one occasion we were meeting friends in the city and had to be there by 6:00PM. So we decided to get the shuttle in and then the subway downtown. The whole trip would normally take about thirty minutes. We waited outside at 5:00PM after being told by reception that the transport would be there in a few minutes. We decided to wait outside in the sunshine. Twenty five minutes later still no car, even though we had been told a further three times that it was on its way. We ended up walking to the subway and being late meeting our friends. The bridge was jammed up and everything was running really slowly. I understand there is nothing the hotel can do about this, but reception were in contact with the driver and should have passed on to us that he wouldn't be back. I think the hotel should look into an additional car at peak times.
The reception staff! They know very little about the area the hotel is in, Manhattan, or pretty much anything in New York. Any time we asked a question, they just didn't know the answer. They might look good, and I am sure that is why they were hired, but they were the worst part of the hotel. Don't get me wrong, there was only one who was unfriendly, the rest were happy and polite just not informative.
Final bad thing. We booked through Expedia and paid them in advance. On arriving home we discovered that our credit card had been charged by the hotel, and when we phoned to ask why, we were told twice that they would look into it and call back, but they didn't. On the third occasion they again didn't call back, but they did refund us and send an email confirming and apologising. This was a about two weeks later. Really bad end to our Z experience.
We would return, and would actually look forward to it , as we put some of our gripes down to teething problems which any new hotel will have. We met the owner and he was a very pleasant chap, and I wish them all the best with the future. Definitely worth giving it a go, try something a little different than Manhattan.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.