Stayed for 5 nights in the most basic room. Hotel clerks give wonderful service. All the premises are very clean, they have a small lobbi with lots of seats. The room was very nice, the bed was huge. We needed an extra blanket and a fridge, so we requested those from the front desk and they put that in our room during the day, and rearranged the furniture to accomodate the fridge. The WiFi service works great - one day it didn't work and we complained to the front desk, they called their ISP right away and fixed it by the evening. The elevator really is slow, and the stairs smell wierd, but it's fine with us. The breakfast is very limited, we didn't eat there, but the price is worthwhile even without the breakfast. Subway nearby is super comfortable. A very nice place in NYC!