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“Under construction and still Amazing!” 5 of 5 stars
Review of Hotel Vetiver

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Hotel Vetiver
3.0 of 5 Hotel   |   29-11 39th Ave, Long Island City, NY 11101   |  
Hotel amenities
Ranked #8 of 26 Hotels in Long Island City
Certificate of Excellence
Carmel, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Under construction and still Amazing!”
5 of 5 stars Reviewed January 13, 2012

I needed a hotel near the city and found this online. I find Long Island City to be a great location just across the bridge from Midtown so it has easy access. The hotel looks beautiful, modern and very clean. They are currently still working on their grand opening punch list but the rooms are spacious, the bed was very comfortable and the balcony added a nice bit of outdoor space to enlarge the feeling the room towards the rest of the city - I had a drink out there and looked at Manhattan. The office was a bit hard to find being up the stairs from the main entrance but I'm sure they will install a sign soon. The staff was very accommodating, gracious and offered good recommendations of local fair and evening events. Next time I stay for a longer visit I may try one of the other rooms with a kitchenette so I can further enjoy my buys at the farmer market!

Room Tip: I liked the balcony rooms but there are no hanging closets in this line of rooms - if you need to ha...
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  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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698 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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Leesburg, VA
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed December 6, 2011

In mid October, I made reservations for evenings of 12/30/11 - 12/31/11 to celebrate New Year's Eve - our very first trip to NYC. The reservations were made using the hotel's website. Our reservations were accepted and I received email confirmation. Based on this confirmation, I paid for tickets to the NYE event and also paid for round trip transportation.

On 12/5/11, I decided to call and reconfirm, using the telephone number published on their website. No one ever answered. I tried for several hours. Finally sent an email to the address found on their website.

The next day I received this response "Unfortunately, we have a set back with our grand opening dates and we will not be opened on December 30th. We apologize for this inconvenience but we can not honor your reservation."

Needless to say, I was quite upset. I can understand "events beyond our control", but I cannot understand why they had their reservation system online, taking reservations and not having reasonable assurances that they could open on schedule.

  • Stayed December 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed September 21, 2011

I had reservations for two rooms, Sept 7th - 10th for my daughter's wedding. The week of the US open and 10th anniversary of 9/11. I arrived at the hotel and it was closed No one on the street either. I called the hotel, no answer or call back. I sent an email, of course no answer nor did anyone show up to help find me a room or check on my safety. I walked to the corner store and was told in fact the hotel had not opened for business yet and they have been doing this to alot of people for like a year. A neighbor got a phone book and stayed with me in front of the vetiver while I tried to find a room, two rooms as my aunt and uncle would be arriving from the UK expecting they had a reservation. Over an hour later, I did manage to find a suite at the Verve a few blocks away, but couldn't find a second room. Fortunately there was plenty of family there for the wedding that was imposed upon so that noone had to sleep in the park. I followed up with an email when I got home and surprisingly, got a response. Claimed they accomadated others that had reservation pre-opening but in my case it 'fell through the cracks'. Offered me one free night and 1/2 off a second night. Not good enough.I was late for wedding obligations including picking up THE DRESS. Thankfully some people care about customer satisfaction and are accomadating. The inconvenience was much more costly. Bottom line, there isn't any customer service at hotel vetiver. No interest in customer satisfaction, Not likely to change when it actually opens. If you have a reservation - don't believe it. The hotel Verve a few blocks away is first class and comparable in price. i can highly recommend them.

Room Tip: Book at the Verve hotel.
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  • Stayed September 2011, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVetiver, Manager at Hotel Vetiver, responded to this review, November 7, 2011
Please see initial response to guest below
_________________________________________________________________________
Hello,
I will first apologize for the inconvenience. I can assure that this is nowhere near a scam hence no deposit was ever taken. Our hotel was set to open back in May but NYC officials have repeatedly postponed our hotel from acquiring it's CO (certificate of occupancy). We tried contacting all reservations makers informing them of our situation via e-mail and some through calls. We successfully re accommodated 80% of the reservations with local hotels. Some of the contact attempts were unsuccessful because of incorrect contact information. It seems that in your case your reservation fell through the cracks. Once again I am very sorry. For the inconvenience we have caused I will approve a free night and 50% off the second night when the hotel opens.
_________________________________________________________________________
It was beyond our control and regret this from happening. Because we did not honor the request of giving 3 nights completely free they have made it a point to damage our image.

We will still honor our offer and deeply apologize for the inconvenience it caused.

Our hotel has finally acquired it's Certificate of Occupancy and will open its doors December 1st!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Venice, Italy
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed July 9, 2011

Absolutely AVOID this place.

I booked a room for my stay in the city, payed first night in advance, all was ok. A week before my arrival in ny the hotel cancelled my reservation.

All good, but this happened in MARCH and I am still waiting for my refund. I have been writing emails almost every day now, and have never actually managed to get my money back.

WORST customer service ever.

Stayed March 2011, traveled with family
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVetiver, General Manager at Hotel Vetiver, responded to this review, November 7, 2011
This matter was resolved the day of cancellation. Our system automatically refunds cancelled reservations .The guest never noticed the credit back on her credit card and it was later proven to her when we presented our credit card transactions.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Vetiver

Address: 29-11 39th Ave, Long Island City, NY 11101
Location: United States > New York > Queens > Long Island City
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
#7 Family Hotel in Long Island City
#7 Romantic Hotel in Long Island City
#8 Business Hotel in Long Island City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Vetiver 3*
Number of rooms: 62
Official Description (provided by the hotel):
Hotel Vetiver is the newest addition to the luxury boutique hotels in Long Island City. We have elegantly styled guestrooms that were designed to welcome guests from around the world. Our spacious guest rooms have private balconies overlooking the Manhattan skyline, kitchenettes that include utensils and glasses for in room dining, spa-like bathrooms, large closet space for extended stay guests, and 24/7 concierge service that will handle all guest needs.With only steps away from Manhattan our location is convenient to many of the attractions of Manhattan, including the Empire State Building, Central Park, the United Nations, the Metropolitan Museum of Art and the Statue of Liberty, Times Square, Union Square, Byrant Park, Macy's Herald Square, Grand Central, Penn Station & Madison Square Garden and it is within a short drive of LaGuardia, JFK and Newark airports. We can arrange accommodation for meetings & events that can be held indoor or our patio outdoor.Hotel Vetiver welcomes all business and leisure travelers to enjoy the convenience and luxury a hotel should have. ... more   less 
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Also Known As:
Hotel Vetiver Long Island City, New York

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