We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Poor Starwood hotel” 2 of 5 stars
Review of Four Points by Sheraton Long Island City Queensboro Bridge

Save Saved
You added Four Points by Sheraton Long Island City Queensboro Bridge to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Four Points by Sheraton Long Island City Queensboro Bridge
3.0 of 5 Hotel   |   27-05 39th Avenue, Long Island City, NY 11101   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Book Early and Save
Ranked #12 of 23 hotels in Long Island City
Columbus, Ohio
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
3 helpful votes 3 helpful votes
“Poor Starwood hotel”
2 of 5 stars Reviewed June 17, 2013

Loyal Starwood guests should stay away from this hotel. Actually any business person should stay away. Platinum means nothing here. You will never be upgraded. Points will never be applied correctly requiring you to fix the issue. Billing is always wrong. I have been incorrectly over-charged numerous times. I have even been charged twice on two separate credit cards for the same stay! Did they think I wouldnt notice?? I finally had enough. I will never stay here again.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dimitri k, General Manager at Four Points by Sheraton Long Island City Queensboro Bridge, responded to this review, June 18, 2013
Dear Guest ,

Thank you for your posting .
We value all feedback that we receive from our guests as a great tool that makes our hotel better by the day
We always encourage all of our guests to post their experiences on line, as we learn a great deal of their expectations.
We strive to run a great Hotel for great guests. We set high goals for our team and we value the comfort of our Guests to the maximum degree.
I certainly understand your disappointment as I would not want any billing inconsistencies to appear to my account. As a business traveler myself, I have high expectations from the Hotels I stay .
The value of our SPG program is well recognized by our team and clearly appreciated by all of us. Upgrades together with gifts and amenities are made available in our facility for the thousands of our SPG members that stay with us
As we highly value our SPG family , It is not our way to miss our guests’ expectations and if this may have happened during your stay with our facility, I will personally commit any available resources not to allow it to happen again . Once more please accept my thanks for being a loyal SPG member
With Sincere Regards,
The GM and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

360 people have reviewed this hotel

Traveler rating
    169
    111
    44
    16
    20
See reviews for
69
95
33
80
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Florida, New York
1 review
5 of 5 stars Reviewed June 16, 2013

My first at this hotel and it was great. The safe is warm and welcoming, the ambiance of the hotel its self is amazing. In august I will be visiting ny again and will be definitely staying at this hotel.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Four Points by Sheraton Long Island City Queensboro Bridge, responded to this review, July 1, 2013
Dear nafiza b,

Thank you for the "awesome" review! We look forward to seeing you in August.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed June 16, 2013

I had originally booked at the Four Points in LIC for my business travel because it was close to the client I was visiting and because they had an onsite restaurant. I assumed that, being a member of the Sheraton hotel chain, that my reservation would also convey with certain business traveler protections such as same day cancellations. **Not so**.

My flight to NYC was cancelled the day of my stay and, unfortunately, I discovered this property has a 48 hour cancellation policy--completely inconvenient for business travelers.

I will not book here again for that reason and would urge other business travelers to do the same (otherwise you could be left charging your client for an unnecessary and hefty expense). I have already encouraged my client (a large insurance provider in the area) to remove the Four Points in LIC from their recommended list of hotels.

Stayed June 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dimitri k, General Manager at Four Points by Sheraton Long Island City Queensboro Bridge, responded to this review, June 18, 2013
Dear Guest,

As the GM of our facility I would like to thank you for your feedback and comments.
We work 24/7 to meet the very specialized demands of our esteemed patrons and we take pride in what we do. As we have not met your expectations at this time, we as a team feel even more motivated to work harder. It is Hospitality that we believe in, and by profession and nature we are always pleased to serve! Please contact me at your leisure in your future travels here in LIC

Wishing You Great Journeys,

The Team at the Four Points and the GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp, Belgium
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 9, 2013

The first time I stayed at this hotel it was perfect. The second time was absolutely terrible. Firstly our reservation was changed because of a party that was booked there. They changed our rooms without prior notification. The music continued well into the night and caused us to lose a lot of sleep. Secondly our room on the second floor had no view of the Manhattan skyline, no fridge and was very cramped. We had to leave early and would have liked breakfast to have been served at 07:00 but the waiter was 30 minutes late which disrupted our planning. The night staff were not helpful at all. It was a most unpleasant experience that I do not wish to repeat.

  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Four Points by Sheraton Long Island City Queensboro Bridge, responded to this review, June 11, 2013
Dear MartinKing1959,

We are so sorry that we did not exceed your expectations. At your convenience, please contact Allen Kirincic, Assistant General Manager, at (718) 786 8500. Thank you so much for choosing to stay with us again and we still hope to possibly host you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 24, 2013

we stayed there with a large group from France. The hotel staff was execellent, and the desk agent Jon was helpful and made my stay in New York amazing. He made me and my finance feel like home and suggested excellent places that i am very grateful. The food is great and very clean property. Will visit NY in october and will stay here again.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Four Points by Sheraton Long Island City Queensboro Bridge, responded to this review, May 29, 2013
Dear Desmond T,

Thank you for the incredible review! We have shared your comments with our team and we look forward to hosting you again in October.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock, Arkansas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 24, 2013

It has to be said that I LOVE this hotel! When I travel to the NY area this is the only place I want to stay!! The service is amazing, the staff were friendly and smiles from beginning to end of my 3 night business stay!

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Four Points by Sheraton Long Island City Queensboro Bridge, responded to this review, May 29, 2013
Dear Free2bdee,

Thank you so much for your kind words about our property. We can't wait to have you back and hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new jersey
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 23, 2013 via mobile

Visited New York City for business and stayed at the four points again. Close to the city free wifi free business center. The hotel staff was exceptional and their top priority is customer service. The restaurant michaels cafe has a good variety of choices and the outdoor plaza cafe was nice to enjoy a coffee after a long day at work

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael_Zay, Starwood Hotels at Four Points by Sheraton Long Island City Queensboro Bridge, responded to this review, May 29, 2013
Dear Patrick728,

Thanks for choosing our hotel for your recent trip to New York City. We are happy you enjoyed our services, amenities and location and we look forward to hosting you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Four Points by Sheraton Long Island City Queensboro Bridge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Points by Sheraton Long Island City Queensboro Bridge

Address: 27-05 39th Avenue, Long Island City, NY 11101
Phone Number:
Location: United States > New York > Long Island City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#5 Romantic Hotel in Long Island City
#6 Business Hotel in Long Island City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Long Island City Queensboro Bridge 3*
Official Description (provided by the hotel):
Whether you're here for business or pleasure, the Four Points by Sheraton Long Island City/Queensboro Bridge will be your home away from home. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Starwood, Expedia, Tingo, Travelocity, TripOnline SA, BookingOdigeoWL, Despegar.com, Agoda, Priceline, Hotels.com, Venere and Otel so you can book your Four Points by Sheraton Long Island City Queensboro Bridge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Four Points By Sheraton Long Island City Queensboro Bridge Hotel
4 Points By Sheraton Long Island City Queensboro Bridge
Four Points By Sheraton Long Island City Queensboro Bridge New York

Owners: What's your side of the story?

If you own or manage Four Points by Sheraton Long Island City Queensboro Bridge, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.