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“Extremely mediocre with a side of dirty feet” 2 of 5 stars
Review of BEST WESTERN Plaza Hotel

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BEST WESTERN Plaza Hotel
2.5 of 5 Hotel   |   3934 21st Street, Long Island City, NY 11101   |  
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Ranked #13 of 26 Hotels in Long Island City
Sparta, New Jersey
2 reviews
“Extremely mediocre with a side of dirty feet”
2 of 5 stars Reviewed September 10, 2013

For the money, this hotel was, at best, OK. Nothing horrific happened while we stayed, but our room was cramped and had a distinct smell of dirty feet, which did not dissipate in the 2 days we stayed there. When we checked in, the front desk staff were very friendly and helpful; however, when we checked out the (different) staff seemed less than enthused to answer some pretty basic questions. The breakfast was your basic continental fare, with a small dining area. One positive was the hotel's proximity to the N and 7 trains. Overall we were left with a generally negative impression though. I'd look elsewhere before staying here again.

  • Stayed September 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

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917 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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Honolulu, Hawaii, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed September 10, 2013

So I stayed at this hotel for a short trip to NYC to get a visa for travel. Things went weird from the get go. Not enough people working the front desk, had to wait in line to check in and once that was finally taken care of the girl at the front desk had given me the keys to a room someone else was already staying in (the key worked, it was very awkward...) There was no bell boy so you have to take your bags up yourself on the cart (which normally I wouldn't have minded if I hadn't brought so much for my travels) and the cart is hard to maneuver. After getting settled everything went ok, the staff was really friendly and helpful but the maids never actually cleaned my room (it was only a 2 night stay so no big deal). They came in once and made the bed. Nothing else was done after that. There is a laundry bag in the closet, but the maids never took the laundry, I was told that there is a laundromat two blocks away. Makes the laundry bag misleading. The breakfast was fine, but the space could get really crowded really quickly. Breakfast is free, but my suggestion is you get there before 8am. The rooms are nice, dark but nice. The bed is comfortable and they have a mini fridge for you and a thermostat you can control (which is nice in the fall and winter). Overall my stay here was awkwardly pleasant.

Room Tip: Call ahead and ask about what's available, sometimes people check out early and it wont be liste...
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  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Bangalore
Top Contributor
60 reviews 60 reviews
31 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed September 9, 2013

First things first :

Very VFM hotel , Very centrally located, co-operative staff, No-frills but almost all essential facilities are part of the package (including the unexpected wi fi..).

If, like me, you are lugging your luggage all across the city in the subway, then this hotel is god send. just three mins walk from the station. hassle free checkin, probably due to advance booking for which there was no acknowledgement from the hotel. i had to call them several times to confirm wire transfer. Another minor irritant was the B/F which was not bad, but limited choice and the quality could have been better... what was available, was consumed in plenty by the guests. I saw some gluttons, stuffing their coats with apples and yoghurt. There is no fresh / fruit juice.

i got the room on the top floor and the windows overlooking the queens bridge. colourful sight in the evenings with all those lights. The spacious room, with good beds and the helpful front desk guy with a readymade printout of the NY city gives you a good feeling.

Wouldnt mind coming back here again :-)

Room Tip: ask for a room in the top floor over looking the bridge behind.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed September 7, 2013

Our shortest stay ever in a hotel, very well maintained building, room was much more than expected. Chic, big, clean, top nutch. Personnal was very attentive of our need and verified if the service provided was enough.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 3, 2013

Very clean rooms, pleasant staff and very helpful, very short walk to the F train which can take you to Manhattan in a matter of minutes......short walking distance to some great restaurants....
I have stayed twice at this hotel and would definitely stay again.....thanks to all the staff for the pleasant stay.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 3, 2013 via mobile

During my trip to NY I stayed there for 3 days with my wife and son. It is located 3 min walk from subway and very convinient to go down town. Staff are very polite and nice. I had a five star service in a very expensive City with a very low price. I was in another best western hotel before and I believe maybe due to change in the management all branches are doing a very good job. In this hotel u will have a very good breakfast. You can take purified water as many bottles as you want and no need to buy which is not cheap in NY. There is a high speed free Wifi also.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Haven, United States
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 31, 2013

Hotel was new, very nice. Parking was a huge issue. Cost an extra $25. Parking area was small and difficult to park in. Area of LIC was laregly commercial. Close to Manhattan, but not a great area. Room was nice and hotel was very quiet. Staff was friendly and professional. Wouldn't walk around area after dark!

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Plaza Hotel

Address: 3934 21st Street, Long Island City, NY 11101
Phone Number:
Location: United States > New York > Queens > Long Island City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#9 Family Hotel in Long Island City
#10 Romantic Hotel in Long Island City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Plaza Hotel 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
Welcome to the BEST WESTERN Plaza Hotel, where guests will find friendly customer service and superior accommodations at an affordable price. Located just five minutes from public transportation to Manhattan this Long Island City hotel features well-appointed guest rooms with cable satellite television and free wireless high-speed Internet access. The Friendly staff at the BEST WESTERN Plaza Hotel is ready to ensure a memorable stay in Long Island ... more   less 
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Also Known As:
BEST WESTERN Plaza Hotel Long Island City, New York

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