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“Review” 5 of 5 stars
Review of BEST WESTERN Plaza Hotel

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BEST WESTERN Plaza Hotel
2.5 of 5 Hotel   |   3934 21st Street, Long Island City, NY 11101-6122   |  
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Ranked #14 of 24 Hotels in Long Island City
Olathe, Kansas, USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Review”
5 of 5 stars Reviewed January 1, 2013

Needs improvement in availability of parking spaces. Location for hotel and its entrance should be more clear and prominent. Staff was very hardworking and helpful. Breakfast was good. Decoration of lobby area was excellent.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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733 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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Knoxville, Tennessee
Top Contributor
81 reviews 81 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed January 1, 2013

Stayed there for one night. It is undoubtedly a Best Western, nothing more. Satisfactorily clean, free internet, the cable tv is not so great. Free continental breakfast (we did not use that perk). Staff is average. Nothing to do around the hotel, though. No restaurants (besides your Subway, which, btw, was awful), nothing to see or do. But it served its purpose.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsinki, Finland
Senior Contributor
43 reviews 43 reviews
35 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed December 31, 2012

I've noticed that some of the reviewers are complaining about the location. And yes it's defenetly true that it's not the most glamorous area and you probably do not wanna hang out outside much in the evenings. But hey, atleast we where in New York for the reason to see sighst in Manhattan and not spend much time in the hotel or the neighborhood. And if this is what you are looking for this is defenetly a option to think of as the access to Manhattan is really good.

This is a sister hotel with Howard Johson.Same type of buildings next to each others.Both of them having their own pros and cons. I stayed in both and hard to say which one is better.One way to choose would probably be to take the one where you can get a cheaper deal.

Pros:
-Quick access to Manhattan. The nearest subway stop is on 21st street just couple hundred meters away on the same street.It's just two stops to Manhattan close to Central Park and two more for example to Rockefeller.
-Room was very clean.And as a big plus we had room from eight floor with nice view to Queensborogh bridge and Manhattan.
-there is Subway and some other fast food places next to hotel aswell as small supermarket where you can get the snacks and beers.
-All the hotel staff were really helpful and nice.

Cons:
-The area where the hotel is situated is bit shaggy..but then again most of the visitors like us will spent the days sightseeing Manhattan so this was not an issue atleast for us.
-Wifi was really poor. Could not use it as the maximum limit for users was already filled..the signal is really poor also.This is something they really should improve.The signal might be better in other rooms ofcourse so if internet is important ask a room where it assumably works well.There is laso two free PC's in for customer use in 1R floor.
-The breakfast...Yep, it's free continental breakfast but nothint to really brag about.It is unbelievable that a hotel this size can have such a small place for breakfast.So if you do not have cows nerves and want to start your day with long queuing at breakfast line fighting for donuts or jelly toasts then you should come either really early or really late to breakfast.
Or if you your budget can handle it have a breakfast the next door subway or go to Manhattan.
-There was some strange bugs in one of the cups in our hotel room.Defenetly something that the cleniars should have noticed and change the cups but they hadn't

TIPS:
Step of from the subway at Roosevelt island (next step) and take the Air tram to Manhattan (it costs same as subway ride 2.25 dollars).Even though it's short ride it's really nice way to see cool views..especially at sunset time it's really beautiful.And ofcourse you can take the ride otherway also.
There is also a nice inexpensive Japanese restaurant with good sushi at the island located. between the Airtram and subway stop.

Room Tip: Ask a room from higher floor with Manhattan view.
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North East, Maryland
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed December 27, 2012

We were at this hotel from 12/6/12-12/8/12 to celebrate my daughter and her friend's 16th birthday. The price of the hotel was great. (Remember you are in New York.) The staff was friendly and the hotel was clean. There is a limited amount of free parking. Breakfast was included and wasn't the greatest but was sufficient. The rooms were a little cramped for 4 people but worked out fine. The subway was less then a block away; from the hotel entrance to Rockafeller Center it took about 20 minutes by the subway which was awesome. (No driving and parking which was great.) We felt safe the entire time.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 26, 2012

The hotel gives you fair warning on its website that its free parking is limited. However, priceline, hotels.com and other 3rd party providers just list this hotel as having free parking. There is on-street parking, but the area is a bit sketchy. My advise is to get to the hotel early for the free parking. If you miss out, as I did for one night, you may feel uncomfortable about the area or street cleaning that may happen the next morning (which the hotel warns you in writing at the desk). Another plus, was that they let me keep my car there until 7pm or so the day we checked out so we could continute to explore the city.

Rooms are small, but the beds are comfortable and furniture and TV are updated. The websites state there is free continental breakfast, which I always assume is very basic (like no eggs or other items that need cooking). This hotel provides scrambled eggs, pancakes along with yogurt, cereal, begals, toast, donuts, etc.

The hotel is a 2 minute walk to the Metro. As with the parking, the area can be sketchy, so if you are from a small town or not used to big city living (where there can be bad areas), this may be of some concern to you. We paid about $100/night with free parking. I really was just looking for a deal close to the city to take trips to Manhattan (about 15mins subway ride) for sight seeing with my family (2 girls, 8 and 12). In all, with the cost, free parking, free internet and free breakfast. An incredible deal after taking all of the above into account.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
1 review
2 of 5 stars Reviewed December 25, 2012

Not al is about budget; you have to be safe.
If you want to choose a hotel, please skip this one. It is located in a very bad area; it very dangerous at night. The rooms are very small, clean.
Being a tourist in NYC you want to be in a safe area and this hotel is not truthful about location.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mission Viejo, California
1 review
2 of 5 stars Reviewed December 25, 2012

LIMITED free parking -- after 4 or 5pm don't expect to get any and you have to hunt for parking on the shady streets.
Hotel was ok/clean. Extended stay by 1 night but received frantic calls during my business meeting the next day wondering why my stuff was still in my room. I guess the evening front desk failed majorly in that department even though he had told me I was all set, and he was really not helpful at all with any of the other inquiries I had.
Only 1 username/password for the wireless Internet for the entire hotel means you may be prevented from logging in once too many people are using their Internet devices. I couldn't log in until 1am and unfortunately I had actual business work to do, not just for fun. 1 of the 3 computers in the business center was broken and the other 2 were occupied. The Howard Johnson people next door have a separate wireless for each floor (as was picked up on by my laptop searching for wireless networks), so maybe take a hint from them.

  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Plaza Hotel

Address: 3934 21st Street, Long Island City, NY 11101-6122
Phone Number:
Location: United States > New York > Long Island City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #14 of 24 Hotels in Long Island City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Plaza Hotel 2.5*
Number of rooms: 121
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Also Known As:
BEST WESTERN Plaza Hotel Long Island City, New York

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