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“Cheap, convenient, and modern.” 4 of 5 stars
Review of BEST WESTERN Plaza Hotel

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BEST WESTERN Plaza Hotel
2.5 of 5 Hotel   |   3934 21st Street, Long Island City, NY 11101-6122   |  
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Ranked #14 of 23 Hotels in Long Island City
Newcastle upon Tyne, England
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
“Cheap, convenient, and modern.”
4 of 5 stars Reviewed April 9, 2012 via mobile

Newish hotel a few minutes from the subway station. It's a best western so pretty predictable. Our room was great; 10th floor with a view Manhattan and it was really clean and comfortable.
Pros: 5 minutes on subway from NY; clean and modern; free parking outside or on street; affordable by NY standards; great views if you get the right room ( we stayed in 1005) .
Cons: area is housing estate/industrial so not many shops although you can find a deli. Not touristy.
If you want clean and affordable a few minutes from 5th Ave then try this hotel.

  • Stayed April 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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709 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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English first
Hermosillo, Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 7, 2012

I made reservations for this hotel about three weeks ago. Under my schedule I got to this hotel today and the attention at the front desk was pretty good, easy going and quick. Tha cab from Laguardia airport to the hotel was a very affordable cost of 13 dollars. The room is clean and with the enough equipment to have a confortable stay. The close subway station makes very easy and fast to get to any place in Manhattan. Today I went and came back from Times Square using the subway train and the experience with the transportation and in the city was quite good. I hope to think the same after the fourth night I´m staying here.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Caney, Texas
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 22, 2012

otherwise, this hotel is very nice, they have refrigerators in the room, but no microwaves. Continental breakfast was donuts, pastries, croisants, yogurt, cereal, decent variety. Rooms are very clean, housekeeping was great. Friendly staff.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton, Ontario, Canada
1 review
4 of 5 stars Reviewed March 20, 2012

Me and my boyfriend came to this hotel for a week after Christmas in 2011! It was both our first times coming to New York and it was an amazing trip I will never forget!!! This hotel was awesome, we were a little nervous because of the previous reviews we heard about bed bugs and stuff but we have NO issues! The hotel staff was amazing and very nice! Breakfast was good and can free with the hotel booking! On our first day we did get the elevator stuck, only because I got too excited I was in New York and jumped in the elevator and got it stuck. We were trapped for about 45 minutes but the staff had us out in no time and didn’t see it get stuck again for the rest of the trip! so DO NOT jump in the elevator! All in all it was a fantastic trip and highly recommend this hotel and definitely going back! Very convenient to the F train which takes you right into Rockefeller Centre! sketchy neighbourhood the hotel is in but if you keep to yourself no one will bother you! :)

Any questions, feel free to ask me!

Room Tip: Get a room with a city view. Its amazing to wake up and look out your window and see New York! Beaut...
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  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dundalk, Ireland
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 2, 2012

I stayed here for two weeks when I first moved to the US while I was looking for an apartment. The room was lovely and comfortable, King size bed, flat screen tv, good bathroom and small fridge. It was cleaned everyday and the room service girls were lovely. The breakfast set up was good as you could go down during the hours of breakfast (6:30-9:30) pick up a bagel, and the eating area was open all day so you could avail of the toaster and microwave.

The hotel itself is located in a slightly dodgy and run-down area. I would not have been walking around alone, especially at night. The subway stop is only a two minute walk away and this F line will bring you straight into mid-town Manhattan in less than 10 minutes-this is the major perk of the hotel!!

My experience of the hotel overall was good but there were a few things for me that were a BIG let down. There was a concierge desk, yet on three occasions they could not help us get a car, we ended up calling ourselves. And as another reviewer said-beware of your credit card. On my first night I wanted to settle the bill with the receptionist, she took the card and said it was all done the total 15 nights were accounted for (my online banking confirmed that she debited the correct money) yet when I went to check out the receptionist was telling me I had not paid for one night, why I would not pay for one out of 15 nights is crazy, but I stood my ground and said I refused to pay as it was the first receptionists fault not mine. Yet this girl right in front of me said -'Oh well I just deducted that night off your card'. Without my permission-that was over $100 she just took from me-I was raging. And no manager to be seen when I asked..This turned my great stay sour!

Overall-I would tell people to stay here just watch your billing for your room!! I

Room Tip: Ask for the Manhattan view, as it is away from the roadside and very quiet.
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bwplazalic33143, General Manager at BEST WESTERN Plaza Hotel, responded to this review, March 7, 2012
Hello Sran_Sran,

The Best Western Plaza Hotel would like to thank you for taking out time and sharing with us your experience at our hotel! Your post has been beneficial to our hotel, for we take every guest experience, both positive and negative, and as a team, discuss improvements and create implementations to better serve our guests! We apologize for the frustrations in regards to billing; if you have current conflicts with your billing, please do call our hotel and we will fix any remaining concerns!

Sincere thanks,
The Best Western Plaza Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, WI
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 25, 2012

My wife and I visited here in July 2011 and for the price we were very suprised at the quality of this place. The Hotel looked like it was recently either renovated or remodeled it was very modern. The front desk staff was great and very helpful with local eateries in queens when we wanted to stay near hotel. The Rooms were great , clean and very comfortable (especialy the bed) The area is very multi cultured so for teh one or two crazies you see a hand full of working class so we werent to worried. The train is about a block away so that was very convenient. Overall i would definatly stay here again..

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bwplazalic33143, General Manager at BEST WESTERN Plaza Hotel, responded to this review, March 7, 2012
Hello Romero,

The Best Western Plaza is delighted your found your stay with us back in July 2011 enjoyable! In future trips to New York City, we do hope you stay with us again, for there will always be a comfortable bed waiting!

Warm regards,
The Best Western Plaza Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MA
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed February 21, 2012

On our second visit to this so-called smoke free property, we were driven out of our 6th floor corner room due to the smoking of multiple substances by the inhabitant of the room next to ours. At 4am my wife woke to an asthma attack brought on by the combination of what must have been both marijuana and tobacco smoke from next door. The sound of one person laughing out loud led us to think that only one person was involved. My wife went to the front desk, where she was told that they knew who was there. We were moved to another room for the remainder of the night (at 5am) and returned to our regular room the next morning, after the offender had checked out.
There was no apology, and no offer to make any amends for our inconvenience. On our check out, I left a detailed note for the hotel's manager, and was assured that I would hear back from him. One week later I emailed him, since I had heard nothing. It is now four days later, and I have received no communication. I called this afternoon, but was told that the manager, Ankit, was not in his office. It was 2pm!
Although this property is convenient to our relatives' apartment, we will not be staying here any longer. For the same prices, you can have a cleaner room, a friendlier staff, a responsive front desk, and a newer facility at the Four Points Sheraton 3 blocks away. We have stayed there, as well, and that is where we will be from now on.

Room Tip: This is not the safest area. When we parked behind the building, a police car pulled up to warn us...
See more room tips
  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bwplazalic33143, General Manager at BEST WESTERN Plaza Hotel, responded to this review, March 7, 2012
Hello Bnwilensky,

The Best Western Plaza would like you to know your review regarding your stay with us has not been overlooked. We find review posts such as yours to be valuable and essential for improvements within our hotel. Our hotel is a non smoking policy and it is always unfortunate when policy is broken; we do apologize for any discomforts. On your next visit to see your relatives, we do hope you will give our hotel another chance, we assure you your experience will be different! Thank you for your candor, we really do appreciate it!

Much gratitude,
The Best Western Plaza Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Plaza Hotel

Address: 3934 21st Street, Long Island City, NY 11101-6122
Phone Number:
Location: United States > New York > Long Island City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Wheelchair access
Hotel Style:
Ranked #14 of 23 Hotels in Long Island City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Plaza Hotel 2.5*
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Also Known As:
BEST WESTERN Plaza Hotel Long Island City, New York

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