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“Not What We Expected” 4 of 5 stars
Review of BEST WESTERN Plaza Hotel

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BEST WESTERN Plaza Hotel
2.5 of 5 Hotel   |   3934 21st Street, Long Island City, NY 11101-6122   |  
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Ranked #14 of 25 Hotels in Long Island City
Rochester, NY
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
“Not What We Expected”
4 of 5 stars Reviewed November 10, 2011

We took this hotel as an alternative to staying in downtown Manhattan. While it is literally five minutes over the bridge, if you plan on driving, that could take you an hour or more during peak traffic times. The plus is the 2 minute walk to the subway : )
We got a 'SUITE'..... we had another traveler staying with us and thought...... well, no matter what we thought, we found a standard room, with one of the beds moved out and a loveseat moved in.... NO extra room at all, and the mattress on the pullout was so thin that our extra traveler just slept on the loveseat with her legs up on the arms!
So, THAT being said, the room was not a SUITE by any stretch, and they were completely booked, so we couldn't get a different room with another bed.
The room was clean, and the staff was really wonderful. They didn't get exasperated with constant requests for directions, etc., and over all were very helpful.

  • Stayed November 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bwplazalic33143, General Manager at BEST WESTERN Plaza Hotel, responded to this review, December 12, 2011
Hello Amy,

The team here at Best Western Plaza Hotel appreciates every customer’s honest opinion of our facility and the services we provided. We’re glad you found staff here wonderful! Hope you keep our hotel in mind for future visits to New York and also no matter how many questions or requests, it truly is a pleasure to facilitate our guests!

Many thanks,
Best Western Plaza LIC Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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789 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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English first
Phoenix, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 9, 2011

I stayed at both the howard johnson and the best western hotel and between the two the Best Western was definitely better. We booked our stay for one day less than the length of our trip because we planned to stay in the city one day, but the location and the price of this hotel made it seem like there was no point. Manhattan is right there and the airports are so close that we tried to extend our stay, but they were full and they told us to try the howard johnson. We were disappointed going next door since the price was the same and Best Western is much nicer. I recommend getting into Best Western over Howard Johnson! It is cleaner and an overall nicer hotel with free parking and breakfast. The staff however is a lot more friendly and helpful at howard johnson. I recommend if you need to know anything about the city, visit the front desk guy next door!

  • Stayed October 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bwplazalic33143, General Manager at BEST WESTERN Plaza Hotel, responded to this review, December 12, 2011
Hello Peggy,

Thank you for your kindhearted review of your experience at the Best Western Plaza Hotel! We are glad you enjoyed our hotel amenities, facility, staff, and not to forget, the very conveniently close F train! It was an honest delight serving you during your stay at our hotel and we hope you keep us in mind in future trips to New York!

Always a pleasure,
Best Western Plaza LIC Hotel Management
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Athens, Greece
1 review
1 of 5 stars Reviewed October 31, 2011

Our stay at this hotel was a bad memory to our visit to New York. When we arrived and checked in hotel charged my credit card with the amount of 7 nights. After we saw our room we wanted to leave but they already charged us with the amount of 7 nights. Our room was smelly,towels were dirty with marks and the a/c was so noisy that you couldn't hear the TV.....!!!
Breakfast was another awfull experience......10 tables and after 7:30 was a total chaos!!! You couldnt sit.....all plates were plastic and so small you couldnt put a slice of bread in it!!
I would recoment to every one who want to visiti New York to stay out of this hotel and choose sth else....too much money and very poor accomodation!

  • Stayed October 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bwplazalic33143, General Manager at BEST WESTERN Plaza Hotel, responded to this review, December 12, 2011
Hello Alexis,

We here at Best Western Plaza Hotel appreciate your feedback about the service you experienced at our hotel during your stay with us. Any or every feedback is of value to our hotel as we hope to prosper into a better hotel for our future guests! Again thank you sharing your experience.

Many thanks,
Best Western Plaza LIC Hotel Management
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IAD
Senior Contributor
35 reviews 35 reviews
35 hotel reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed October 25, 2011

Wow I booked this hotel in the very last minute trip to NYC. The rate was really cheap(<70)
given that this is NYC and it was when I made a booking a day before my departure. Sure enough, I was really worried about the hotel after I figured out the hotel location. The hotel is sitting in Queens neighrborhood but it is very close to F train station. You can run to the hotel in one minute along road. I have seen a couple of police sometime at night near F Subway station. So that is good and bad.

The room seems to be renovated, it has a new flat TV screen and new bedding sets. The breakfast scence is a mess if you see it. But I just thanked them to provide it free. Coffee and donuts, that's it. I got an impression that employees are really working hard to provide excellent services. But overall this place is run down.

The location is good if you are going to Manhattan. Other than that, I would not pay more than 100 dollars unless you are really desperate for a hotel room.

PS. room has much noise from traffic noise.

  • Stayed October 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bwplazalic33143, General Manager at BEST WESTERN Plaza Hotel, responded to this review, December 12, 2011
Hello IADFlyer,

Thank you for your honest review of your stay here with us at Best Western Plaza Hotel! We’re glad you found our hotel amenities and staff of great service! On your next trip to New York, we hope you consider staying with us again!

Warm Regards,
Best Western Plaza LIC Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hollywood, Florida
1 review
4 of 5 stars Reviewed October 18, 2011

i recently stayed at this hotel and was a little worried about it being in queens.... but it was great!
i had free parking the whole time.. yes the lot is small but if you asked everyday you should be fine and you can park on the street!
wow the view i had a view of the queens-borough bridge and all of Manhattan!! i got some great pictures!
the rooms were small but its new york they all are... but not too small and very clean!
it was also 2 blocks away from the f train and only about 5 blocks from nrw train!
i will always stay here from now on when going to nyc!

Room Tip: choose a room with a view the extra few bucs well worth it!
See more room tips
  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bwplazalic33143, General Manager at BEST WESTERN Plaza Hotel, responded to this review, December 12, 2011
Hello Angelas,

The Best Western Plaza Hotel would like to thank you for your kind review of your stay with us. We’re not only pleased you enjoyed our facility and the amenities we provided, but you also enjoyed the resources within and outside of our hotel! We look forward to your return in the future!

Warm regards,
Best Western Plaza LIC Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville
Top Contributor
105 reviews 105 reviews
15 hotel reviews
Reviews in 40 cities Reviews in 40 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 7, 2011

I came to the city for a wedding - the bride had several options for guests to choose from and I was very happy with my choice. The rooms were nice and clean - a bit small but everything worked and there wasn't any noise eventhough I believe they were almost at full capacity. We used the on-site service for reserving tours which was efficient and knowledgeable. All in all a great trip!!!

  • Stayed November 2010, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 3, 2011

excellent hotel very clean n the service was excellent i must say the area is excellent around a lot of stores trains everything my stay there was excellent i must say..

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bwplazalic33143, General Manager at BEST WESTERN Plaza Hotel, responded to this review, December 12, 2011
Hello Cecilia

The staff at Best Western Plaza Hotel is happy to hear your kind praise! Great services and a clean facility is what our team hopes to continually provide. Thank you for your review and we hope to see you return!

Kind regards,
Best Western Plaza Hotel LIC Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Plaza Hotel

Address: 3934 21st Street, Long Island City, NY 11101-6122
Phone Number:
Location: United States > New York > Long Island City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #14 of 25 Hotels in Long Island City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Plaza Hotel 2.5*
Number of rooms: 121
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Also Known As:
BEST WESTERN Plaza Hotel Long Island City, New York

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