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“Outstanding Value” 5 of 5 stars
Review of BEST WESTERN Plaza Hotel

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BEST WESTERN Plaza Hotel
2.5 of 5 Hotel   |   3934 21st Street, Long Island City, NY 11101   |  
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Ranked #11 of 26 Hotels in Long Island City
Germantown, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Outstanding Value”
5 of 5 stars Reviewed 4 days ago NEW

This hotel is very clean, comfortable, well maintained & managed so everything is in good working order. It is located just east of Manhattan with easy access to Times Square by subway or car. The price is about a third of (definitely less than half than) what a comparable hotel in the Manhattan would be. It is outstand value.

  • Stayed February 2016, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Best Western

Helpful?
Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,146 reviews from our community

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Greater Manchester, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

You can't fault this hotel for the money. It is very clean and welcoming. I went with my 14 year old daughter last week and felt safe at all times and we rode the subway everywhere. The subway is across the road and it is only 2 stops to Rockefeller Centre/42nd Street and 4 stops to central New York/Times Square.
Room was cleaned daily and had fridge/TV/coffee maker/toiletries. The breakfast was repetitive but had everything you could want from cereal/yoghurts/fruit to pancakes and doughnuts.
I would definitely recommend this hotel for anyone visiting New York.

  • Stayed February 2016, traveled with family
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Fran C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review, 5 days ago
Dear Guest,
Thank you for such a wonderful review, it is extremely important that all of our guest have a comfortable and satisfactory stay. We hope that future guests find your review very helpful in choosing their next great accommodation. Come visit us again soon!
Best Regards,
Best Western Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
160 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Long Island city has long become a good place to stay if you want to avoid the high prices of hotels in Manhattan. This is the fourth hotel that I stay in LIC, and it was the best one! Spacious rooms, very close to the subway, good breakfast (although not a lot of options) and a good staff.
I have to point out some downsides:

1. If you arrive early in the morning, it is most likely your room will not be ready, since check in starts at 3pm. Ok, no probkem, but the hotel charges you 1USD per bag to leave them in an area in the lobby! This is the first hotel I was ever charged for this small service
2. The hotel also charges 2USD per package if you order something by mail, if the package is bigger, the fee goes up to 4USD! Again, this is the first hotel I've been to that charges to receive a package by mail
3. The heating system works fine, but it is very noisy, especially at night!

Overrall it is a good option to stay in.

Stayed February 2016, traveled with friends
Helpful?
Thank GuilBr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review, 5 days ago
Dear Guest,

Thank you very much for your great review. Our staff is always working hard to improve our services and amenities so that all of our guests can have a comfortable and satisfactory stay. We hope that you will come see us again soon so that we can provide another wonderful stay.

Best,
Best Western Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york, United States
1 review
5 of 5 stars Reviewed 1 week ago

I went here last week.The staff were kind and helpful.The room was clean,good breakfast.Hard to find street parking or you have to pay for hotel parking otherwise the hotel is excellent.I would come here again definitely.

  • Stayed January 2016, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service

Review collected in partnership with Best Western

Helpful?
Thank Radhy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review, 6 days ago
Dear Guest,
We appreciate you taking the time to write about your great experience with us. We hope that this will help our future guest in choosing the best accommodations for their trip. Please come visit us again so that we can provide you with another exceptional stay!
Sincerely,
Best Western Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed 1 week ago

I have a good experience with this hotel, staff are nice and helpful. Our room was cleaned, have flat screen tv and mini fridge, bathroom was large enough to move around. Good location hotel if you want to visit NY in a budget, 3 subway stops and you are in downtown NY. The subway station is just 3 minutes walk from hotel (line 7 i think), and 10 minutes (i think) by taxi from La Guardia Airport. There is a supermarket next to the hotel and few food shops around too. We stayed in December 2015, the week of Christmas day and we got a good rate. Overall we will stay again in the future.

Room Tip: away from the elevator
See more room tips
  • Stayed December 2015, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank justme m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review, 6 days ago
Dear Guest,
Thank you for such a wonderful review, it is extremely important that all of our guest have a comfortable and satisfactory stay. We hope that future guests find your review very helpful in choosing their next great accommodation. Come visit us again soon!
Best Regards,
Best Western Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
pei
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

The hotel itself is nice for its price, there is a flat screen TV and mini fridge, no microwave in the room but there is one in the breakfast dining area that you can use. The room was adequate for 3 persons, we stayed in a two double beds room, the bathroom was large enough to move around, and free continental breakfast included in our price. The hotel staff are nice, helpful and knowledgeable in their job. The hotel location is just 10 minutes maybe by taxi from La Guardia airport, we just paid under $20 from the airport to hotel. The hotel neighborhood is not very fancy looking but we feel safe even at night coming home from our day adventure in NY city. The subway is just literally 3 minutes walk from the hotel (I think it was line 7), 3 stops and you are in downtown NY. There is also a supermarket next to the hotel, there were also few food shops around the hotel like subway, pizza and chicken place, oriental restaurant. Overall the hotel is a good location with affordable price if you want to visit NY without breaking your pocket and save your money instead for food and attractions in NY. We traveled in December, the week of Christmas day and we got a good rate, so I recommend the hotel. I would recommend buying the unlimited subway/bus pass which is good for a week and it's only $30 per person, this will save you also some money.

  • Stayed December 2015, traveled with family
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank gerghie43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review, 6 days ago
Dear Guest,
We appreciate you taking the time to write about your great experience with us. We hope that this will help our future guest in choosing the best accommodations for their trip. Please come visit us again so that we can provide you with another exceptional stay!
Sincerely,
Best Western Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Me and my girlfriend came here, NONE OF US SMOKE AT ALL. Yet they charged me $200 fee for smoking. They claim to have found ashes on the table and bed. on the table we had our phones and napkins. I don't understand how they found ashes if none of us smoked. When i read reviews i saw people said it smelled when i got there it smelled a bit like smoke i didn't complain cause i was expecting the smell of smoke. The front desk maneger is rude and theres no point in trying to deal with her at all. No one else can fix anything and none of the workers care. I asked her to send me the pictures and she didnt i called back and then she sent me pictures of some ash and burn mark under the bed, it had to have been there from before cause i definitely didnt smoke in the room at all. It was the worst experience. If you want to get charged for stuff you didnt do go stay here.

Stayed January 2016, traveled as a couple
Helpful?
Thank Mohammad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review, 1 week ago
Dear Guest,
Thank you for taking the time out to write about your experience. We apologize that your stay was not satisfactory, and we hope that as we improve our overall services and amenities you and all future guests will enjoy their stay much more.
Sincerely,
Best Western Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Plaza Hotel

Address: 3934 21st Street, Long Island City, NY 11101
Phone Number:
Location: United States > New York > Queens > Long Island City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#8 Romantic Hotel in Long Island City
#10 Family Hotel in Long Island City
Price Range (Based on Average Rates):
Hotel Class:2.5 star — BEST WESTERN Plaza Hotel 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
Welcome to the BEST WESTERN Plaza Hotel, where guests will find friendly customer service and superior accommodations at an affordable price. Located just five minutes from public transportation to Manhattan this Long Island City hotel features well-appointed guest rooms with cable satellite television and free wireless high-speed Internet access. The Friendly staff at the BEST WESTERN Plaza Hotel is ready to ensure a memorable stay in Long Island ... more   less 
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Also Known As:
BEST WESTERN Plaza Hotel Long Island City, New York

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