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“Great family deal for NYC, especially if you have a car” 4 of 5 stars
Review of Country Inn & Suites NYC in Queens

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Country Inn & Suites NYC in Queens
2.5 of 5 Hotel   |   40-34 Crescent Street, Long Island City, NY 11101   |  
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Ranked #16 of 25 Hotels in Long Island City
Jerusalem, Israel
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Great family deal for NYC, especially if you have a car”
4 of 5 stars Reviewed May 28, 2014

Were were two couples (two grandparents, two parents and an 18 month old). We had a family room which was more than adequate. The room was clean. The room could have done with better curtains to keep dark in the morning.
The big advantage of the hotel is its situation. It is a two minute walk from the Queensboro subway stations which is next stop to mid town Manhattan. If you have a car, there is a parking lot for $15 a day next door. This alone is a massive saving.
Although the area roundabout is not the nicest, there are some interesting and cheap restaurants within close walking distance.
One not so great point was the breakfast. It was obviously designed by an accountant. Almost everything was processed with full self service. The truth is that it is more than adequate to start the day. If you cannot find a superb breakfast elsewhere in New York, then you should not bother visiting at all.

Room Tip: We had a room facing Queens, to the east so the view was nothing in particular. I would imagine the...
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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961 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
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Kolkata (Calcutta), India
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 26, 2014

We stayed at the Country Inn & Suites Long Island City from 18-22 May 2014. We were able to locate the hotel very easily after alighting at the Queens Plaza subway station. It was a 7-minute walk from the subway station prior to which we had taken the airtrain from JFK to Jamaica station. The check in process was very smooth and quick. The hotel had acceded to our request for early check-in at 1pm. The hotel lobby. corridors, breakfast room as well as our room were prim and proper. The view of the Manhattan skyline from our hotel room(no 817) was truly awesome. The housekeeping services rendered was impeccable. The breakfast quality and quality was satisfactory. The vending machine at the breakfast hall was open round the clock to quickly grab a cup of coffee or hot chocolate even at the oddest hour. We were also granted a late check out and the courteous hotel staff helped us to hail a taxi to get to JFK airport. Our overall experience was wonderful and very memorable. Without a doubt, I would stay here again and would strongly recommend this hotel.

Room Tip: Always request for a corner room with a city view - room number 817 is awesome.
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 22, 2014

We stayed in this hotel mid may (4 days) for the purpose of sight seeing in NY. Would rate it as a poor to average 3 star hotel.

The hotel is located opposite a taxi repair center and between a residential property and a service station. The area is not the best and outside the hotel is generally full of litter. However very handy for the subway station only 2min away, and then 5min into times square

Reception: Slow check in, and not the friendliest, however not rude, just more of I don't care attitude, or you are just one more tourist that will come and go, so no real caring as far as I seen.

Room: We had a large king ex. room, which was very spacious and sparsely decorated. The bed was comfortable, with working A/C and free wifi which was very fast. The room was generally clean, however there were stains on sheets and the bathroom could have been cleaned better, with yellow stains around the toilet lid from over use and poor cleaning.

Breakfast: Included in the price, american breakfast with full self service, cheap products, juices, bagels, cereals, coffee/tea and hot waffles that you make yourself. Everything is about this is cheap, from the polystyrene cups and plates that you use to the plastic knives and forks. Large open bin at the entrance for you to clean up after yourself. I found that from the time breakfast starts at 6am to the time it finishes at 10am nobody cleans the area so you are left with crumbs and cereals all over the place from previous guests. Not the most professional. ( I asked the reception about this and they informed me that there was someone there for this purpose, and they they would take to them, this was day one, to day four there was no change.

Overall this hotel I would not recommend, however it could be a consideration for people like us that just want a handy base to get to the city which this is. Do not come here if you want a hotel break, or to be pampered or to relax. And really not up to business standard stays.

NOTE: Taxes are not included in the price you prepay, these are added on to you bill once you arrive.

Club Carlson members, don't expect any extra privileges, I feel that they go out of there way to make a point that you points or level don't really matter. No early check in available for us, asked for a late check out, response was that we could stay to 12.30 (30min extra) due to check in at 3. Normal practice is to as least offer 14:00 to leave one hour cleaning for the next guest at 15:00. Also no room upgrades available.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Support Specialist at Country Inn & Suites NYC in Queens, responded to this review, May 25, 2014
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We also apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. We hope for another opportunity to exceed your expectations.
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Hastings, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 16, 2014

Booked Hotel over a year in advance for our honeymoon, paid more for the city view room, having read some reviews in the year since booking I was slightly nervous over what to expect but there was no issues what so ever.

We were given a room on the 8th floor with great views over to the Manhattan side, yes a building has gone up i'm guessing since this hotel was built which has blocked off a bit of the skyline but still had good views to wake up to every morning,

We Stayed for 2 weeks from 29th April-13th May and didn't encounter any problem, The Room was cleaned daily, on occasions we left the "Do Not Disturb" sign hanging as we wern't quite ready to leave hotel when we could hear cleaning service coming, when we left we took sign in and came back later to see the cleaning service had come back and cleaned the room, which was a nice surprise.

We had loads of bags (souvenirs, gifts etc) pilling up over the course of the 2 weeks which we left in the room daily (there is no safe or anything like that) and nothing was stolen or looked to of been moved or looked through (I had read about things being stolen previously)

The actual room was adequate for our needs, Bed was big King size that was comfy, NO BUGS of any kind found during our stay, TV was good with a big selection of channels.

Fresh towels were provided daily and shower was clean, water pressure was OK, not the best in the world but certainly not bad enough to make a fuss over.

The Breakfast room wasn't as small as I was expecting having read the reviews, Yes its not huge but it does seat I'd guess at least 40-45 guests I'd guess at, and is open from 6-10am, so its not like everyone goes down at the same time, we got a table a few times but found taking our food back to our room more enjoyable and relaxing anyway and even if there was a table free we choose not to sit in the Breakfast room.

The food available was Ok and consisted mainly of Bagels, doughnuts, Cereals, Eggs, Fruit, Yogurt, waffles, pastries and toast.

The Staff were friendly and helpful when we needed anything, which was only a few times, they helped organize our taxi to the airport when our originally booked one never turned up.

When we entered and left the hotel daily there was always someone on the front desk available if needed, sure they didn't always greet you when you arrived and left the hotel but not a problem for us, we let them to go about there jobs and they left us to go about our day.

The area is safe, we arrived at queensboro plaza subway between the hours of 11-Midnight on quite a few occasions and the 5 minute walk back to the hotel was never an issue that late, always felt safe enough and never saw anything dodgy/bad going on.

Its not a great area for things to do but you can be in Manhattan in 5 mins and times square in 10 on the subway.

There are a few places to eat around the subway station, the dunkin donuts as mentioned by others, there is Mexican resturant and a few others dotted around, I'd also recommend Lucky Pizza just opposite the dunkin donuts on the the other side of the road, we went in twice and the people in there were very friendly and remembered us from the visit the previous week and were asking us how we were doing and getting on etc.

The 24/7 Garage next to the hotel was also very useful for picking up snacks and drinks and were friendly enough.

All in all we had a fabulous times in NYC and the hotel experience certainly added to that, I would recommend and would think about staying again should we visit the city again, the price was almost a $1,000 cheaper then staying in Manhattan for 2 weeks, and for the cost of 2 unlimited 7 Day Subway passes at $30 each we were in Manhattan in 10 mins.

If your on a budget or just looking to save some money or to have more spending money you can't go wrong.

Great Time

Room Tip: We were on the 8th floor (I think there 9 floors) with a city view, highly recommended.
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern CA
Top Contributor
77 reviews 77 reviews
63 hotel reviews
Reviews in 61 cities Reviews in 61 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed May 15, 2014

We arrived at 1:30 PM, fully expecting to leave our bags until check-in at 3, and after I pointed out I was a Club Carlson member, we were given a room anyway. However, the room was on the lowest level, at the end of the hall, next to an extremely busy stairway. The door to this stairway did not have a damper on it and slammed shut quite loudly every time someone used it, which was constantly. I went back and asked to change rooms, but was told the better rooms were 'sold out'. The desk clerk assured me if there were any available in the coming week, he would alert me.

We stayed four nights and never heard another word regarding a room change. I made my reservation nearly five months previously, and was very disappointed that a Club Carlson member could not get a better room with so much notice between reservation and arrival.

In addition, the housekeeping staff did a good job, in general, but a couple of days we were missing coffee, or the coffee maker was not cleaned. Our floor carpet was also somewhat dingy. Also, the staff turns off your A/C when you are gone and in our case this meant returning to a very warm room. To make matters worse, the A/C stopped working after two days. We reported the problem but fortunately the weather turned cooler and we were able to open the windows to cool down the room.

This hotel seems to have alot of large groups, which makes the lobby and breakfast rooms very busy as well as the elevators slow. Although the price and location makes this hotel tempting, I am not sure I could recommend it to anyone except a group or individual who books the more expensive, better located rooms.

Room Tip: Avoid the rooms near the stairways and ice maker and elevator. Very noisy with so many groups at th...
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
78 reviews 78 reviews
13 hotel reviews
Reviews in 39 cities Reviews in 39 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed May 12, 2014

I made reservations 12 months in advance for 8 nights in April for my wife and me. I got a fantastic senior rate ($81 per night plus tax, which came to about $99 per night). BTW the price to reserve the SAME room had doubled by the time we actually checked in. I had read all the reviews about the crowded dining area, the dirty sheets, the dirty rugs, the bedbugs, the theft, etc. etc. I discovered that most of these alleged problems were either non-existent or exaggerated. So here is the real scoop from someone who just spent 8 nights there on the 7th floor, in a room with a view of the front of the hotel. I chose not to pay extra to see the Manhattan skyline because we have seen it many times. BTW, it is my understanding that if you really must have a room with a Manhattan view, then you MUST stay on either the 7th or 8th floor. Now a blow-by-blow description of our stay ...

THE ROOM: was cleaned daily; the sheets were not dirty nor were they torn or worn; we had a flat screen TV which we did not watch at all; one of the blackout curtains was broken and so the sun shined brightly into the room early each morning; we could not lock either window for safety (but being on the 7th floor it really didn't matter); we had a king bed with a somewhat soft mattress but it was fine; there were NO bedbugs; the carpeting looked clean; the bathroom was clean; the tub did not drain well; the reading lamps were far too dim for comfortable reading (come on, how much more does it cost to provide a few extra watts?): there were plenty of electrical wall outlets though; there was only ONE chair, and it was a rolling desk chair (we really needed TWO chairs since there were TWO of us); no one stole anything from our room (I actually left my PC out on the desk every day while we were in the city, and we left a daily tip for the cleaning staff - I am sure this hotel pays the absolute minimum wage to them); we had to ask the cleaning staff (in Spanish - thanks to Google translate) to leave extra coffee for the coffee maker; there was a HUGE water stain on the ceiling in the bathroom that needs to be painted over; the bathroom door would not lock properly.

THE BREAKFAST: typical Country Inn items, but the orange juice really was Tang (or Hi-C); many items (especially bagels and cream) were frequently out and the hotel was too slow to replenish; it was not really good food, but it was food, including bananas. Seating was inadequate - I think the hotel was filled (however, I did notice that the is room to add 4 or 5 more tables for two people which would help); tables were cleaned off too slowly; there are other options for breakfast which I will mention later.

THE HOTEL: yes, the lobby is not brand new, but we did not come to NYC to sit in the lobby, nor to swim in the non-existent pool. On three occasions, someone (probably a kid) spilled some breakfast liquid (milk?) on the floor of one of the two elevators. All three spills were never cleaned up by staff. UNACCEPTABLE!

THE AREA: it is SAFE; it reminded us of streets in Rome. The subway is only 2 blocks away. To get there ... exit the hotel, turn right, walk 1.5 blocks, turn left, cross the street and walk another half block. Here you will see a Dunkin Donuts (good for a quick breakfast) and a very nice Mexican restaurant with fantastic prices (they serve breakfast too). To get to the subway, take the nearby stairs to the pedestrian overpass. Note there are THREE trains you should become familiar with: #7 which takes you to Grand Central and beyond, and N,Q,or R which take you to Central Park (one stop away at 59th and Lexington). Queensboro Plaza is multi-level; the top level has trains coming FROM Manhattan; the level below that is where you catch trains TO Manhattan. Very, very convenient.

OTHER TIDBITS: we landed at La Guardia and took a taxi ($18 + tip). We took the Air Train ($5) to Kennedy for our return flight. Ask the attendant how to catch the Air Train, otherwise the cab fare will be a fixed $45 + tip. We bought weekly passes ($30 each); and we bought daily fares(4.50) or single trip (2.50) for the extra days of travel

I HOPE THIS HELPS! In summary, this is not the nicest Country Inn in the country, but if the price is right, I would stay here again (but NOT pay $170 per night). The hotel and the room had lots of minor problems, but nothing serious.

Room Tip: The only way to get a room with a view is pay extra to stay on the Manhattan side, AND request the 7...
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed May 12, 2014

Avoid at all cost!..Our room has bugs, and it was dirty on the floor and also in the bathroom. Room was entered even though I hang "Do Not Disturb" sign. Breakfast was awkful, waffle had way too much baking powder put in and very watery. Bad coffees and items were not kept cold, and staffs were rude as well and not helpful. It was a stress stays.

  • Stayed March 2014, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, online customer support at Country Inn & Suites NYC in Queens, responded to this review, May 14, 2014
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites NYC in Queens

Address: 40-34 Crescent Street, Long Island City, NY 11101
Phone Number:
Location: United States > New York > Long Island City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #16 of 25 Hotels in Long Island City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites NYC in Queens 2.5*
Number of rooms: 133
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Also Known As:
Country Inn & Suites Nyc In Queens Hotel Long Island City
Country Inn And Suites Nyc In Queens
Country Inn & Suites NYC In Queens Long Island City, New York

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