We arrived at 1:30 PM, fully expecting to leave our bags until check-in at 3, and after I pointed out I was a Club Carlson member, we were given a room anyway. However, the room was on the lowest level, at the end of the hall, next to an extremely busy stairway. The door to this stairway did not have a damper on it and slammed shut quite loudly every time someone used it, which was constantly. I went back and asked to change rooms, but was told the better rooms were 'sold out'. The desk clerk assured me if there were any available in the coming week, he would alert me.
We stayed four nights and never heard another word regarding a room change. I made my reservation nearly five months previously, and was very disappointed that a Club Carlson member could not get a better room with so much notice between reservation and arrival.
In addition, the housekeeping staff did a good job, in general, but a couple of days we were missing coffee, or the coffee maker was not cleaned. Our floor carpet was also somewhat dingy. Also, the staff turns off your A/C when you are gone and in our case this meant returning to a very warm room. To make matters worse, the A/C stopped working after two days. We reported the problem but fortunately the weather turned cooler and we were able to open the windows to cool down the room.
This hotel seems to have alot of large groups, which makes the lobby and breakfast rooms very busy as well as the elevators slow. Although the price and location makes this hotel tempting, I am not sure I could recommend it to anyone except a group or individual who books the more expensive, better located rooms.
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- Also Known As:
- Country Inn & Suites Nyc In Queens Hotel Long Island City
- Country Inn And Suites Nyc In Queens
- Country Inn & Suites By Carlson, New York City In Queens Long Island City