I had a booking made with Agoda for Country Inn in Long Island city and I was very disappointed.
On our arrival, the futon in our room was broken with no way to make it a sofa. Then, sheets in the room were stained as you can see in the photos attached. Also, the futon was very dirty with dirt accumulated as you can also see in these photos. My wife even found hair in the
Considering all this, we decided to cancel the remaining 2 days of our stay and find another hotel. We were traveling with a 6 months old baby and it made us feel uneasy in such a room.
I talked to your front desk and they expressed that Agoda needs to make the cancelation as they have nothing against it. Fine, I called Agoda who agreed immediately and they called the hotel. The supervisor on duty, Sam, LIED to Agoda telling them they cannot agree to any cancelation as my rate is prepaid. Which is completely untrue and I followed up with Agoda who called again Sam who agreed to refund just one night. The reason? I need to give 24 hours notice. We have just left and Agoda refunded one night.
I have stayed in the past at your Radisson and Park Inn properties and was always happy with the service. I am extremely disappointed by your hotel management and I am still waiting for another night refund. I have also wasted almost an hour haggling with hotel employees.
Country Inn corporate offered us a one night credit but I refused to accept it as the rate we paid was much higher than their regular rates.
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- Also Known As:
- Country Inn And Suites Nyc In Queens
- Country Inn & Suites Nyc In Queens Hotel Long Island City
- Country Inn & Suites By Carlson, New York City In Queens Long Island City